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user_49ad7a
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Saturday, October 9th, 2021 12:00 PM

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Why is Arris SB6141 end of life?

I've read previously that Xfinity just obsoleted my perfectly good ARRIS sb6141 modem.Works fine and is a DOCSIS® 3.0 Cable Modem

Nice, thanks Xfinity.

You're Comtastic@!

I am now unable to connect to the internet on my basic 25mbit service.

Why specifically is this modem no longer supported or compatible?

Since the prior thread is now closed, I cannot reply to it with my question so I have to start a new thread.

https://forums.xfinity.com/conversations/your-home-network/is-arris-sb6141-end-of-life/611cdce1c7b0494106c77622

"When reviewing the SB6141 equipment it does appear that it is no longer compatible with our services. You can also learn more about EOL modems [here](https://www.xfinity.com/support/articles/end-of-life-devices)"

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4 years ago

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Andyr1

Gold Problem Solver

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8K Messages

4 years ago

It's only an 8-channel device, and Comcast wants to spread things out more. Further, the manufacturer may no longer be supporting it, so Comcast cannot support it with any needed updates.

Basically, if it's still working, you can keep using it for now. At some point, Comcast may make some system upgrade that will prevent it from connecting.

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user_49ad7a

Visitor

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4 Messages

4 years ago

Thanks but I wanted specific information from a comcast person. You say it may make an upgrade from preventing it. was there a recent upgrade? Mine started acting up a couple of weeks ago.

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Andyr1

Gold Problem Solver

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8K Messages

4 years ago

You can try posting your signals and event log to see if there is a problem unrelated to the modem itself.

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user_49ad7a

Visitor

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4 Messages

4 years ago

0

EG

Expert

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110K Messages

@user_49ad7a The stats ?

............................

(edited)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

4 years ago

0

CCSean1

New Problem Solver

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318 Messages

Hello @user_49ad7a, thank you for taking the time to reach out to us on the forums regarding your concern with the SB6141 modem. I can understand the frustration this would cause when you are no longer able to use your service due to having an end-of-life device.

 

If a device is no longer supported by Comcast or EOL, this essentially means that we will no longer install the device, either as a new or replacement device. In addition, we will no longer recommend that customers purchase the device, whether new or used.

 

All the information in regard to end-of-life equipment and the causes that contribute to the equipment becoming end of life are found on the link provided in the prior post you referred to here https://comca.st/2YD4bcY.

I no longer work for Comcast.

4 years ago

0

EG

Expert

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110K Messages

@user_49ad7a  Here's how to in case you don't know;

Try getting the stats here; http://192.168.100.1 


Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

(edited)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

4 years ago

0

user_49ad7a

Visitor

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4 Messages

@XfinitySean 

My question was, should the device still work on a low speed tier? Or does Comcast deactivate the service?

4 years ago

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