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TMG211
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65 Messages

Monday, August 14th, 2023 9:25 PM

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Weak WiFi

We live in a ranch and have never had a problem with the WiFi reach in our bedroom, but now it's constantly dropping out on our devices.  We had a power outage last week, could something have happened to the modem?  Do I need to reboot it?  Do we need a new modem?  Do I now need to spend more money at Comcast for one of the pod extenders? 

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3 years ago

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TMG211

Contributor

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65 Messages

3 years ago

We live in a ranch and have never had a problem with the WiFi reach in our bedroom, but now it's constantly dropping out on our devices.   We had a power outage last week, could something have happened to the modem?  I have restarted the modem but it hasn't helped.  How do I know when I need a new Xfinity modem?  Do I now need pod extenders for some reason?

Note: This comment was created from a merged conversation originally titled Reposting - Any suggestions on resolving a Weak WiFi signal?

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XfinityJanelle

Official Employee

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2.3K Messages

@TMG211 Thank you for reaching out on the Xfinity Community Forums. I am happy to help you out. I would recommend a full power cycle of the modem. Let us know after a full power cycle of the modem how the connection is doing. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 years ago

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TMG211

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65 Messages

@XfinityJanelle​ Hello!  I somehow missed your response from 6 days ago :(  When you say a "full power cycle of the modem," do you mean just unplugging and then waiting a few minutes before plugging back in?  Thanks!

3 years ago

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XfinityAirelle

Official Employee

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3.4K Messages

Hi there! Yes, that is correct. Please unplug it for at least 30 seconds and plug it back in! Let us know if that helps. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

3 years ago

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