Very slow internet since may 1st

Thanks for letting us know. If the picture looks out of focus and the TV keeps buffering, this is usually caused by a connection issue rather than the TV itself, even with a brand‑new router.

A few common things to check:

• Make sure the TV is connected to the correct WiFi network (5 GHz if available)
• Restart the TV and the new router to refresh the connection
• If the TV is far from the router or behind walls, try moving it closer or temporarily testing with an Ethernet cable
• If using WiFi, avoid simultaneous heavy usage like large downloads or gaming on other devices

If the issue continues after these steps, the next step would be testing speeds directly on the TV or connecting it with Ethernet to rule out WiFi interference.

We’re happy to help walk through this or check signal levels if needed.