Upload Higher than Download

Signal levels from the XB10...

Downstream	Channel Bonding Value
Channel ID	28	1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18	19	20	21	22	23	24	25	26	27	193
Lock Status	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked
Frequency	819 MHz	387 MHz	393 MHz	399 MHz	405 MHz	411 MHz	417 MHz	423 MHz	429 MHz	435 MHz	441 MHz	447 MHz	453 MHz	459 MHz	465 MHz	471 MHz	477 MHz	483 MHz	489 MHz	495 MHz	765 MHz	771 MHz	777 MHz	783 MHz	789 MHz	801 MHz	807 MHz	813 MHz	900000000
SNR	43.9 dB	39.0 dB	39.1 dB	39.2 dB	39.0 dB	38.8 dB	38.8 dB	38.8 dB	38.8 dB	38.7 dB	38.5 dB	38.2 dB	38.2 dB	38.2 dB	38.2 dB	37.9 dB	38.0 dB	38.1 dB	38.2 dB	38.5 dB	42.7 dB	43.3 dB	43.8 dB	43.9 dB	44.3 dB	44.5 dB	44.3 dB	44.3 dB	45.3 dB
Power Level	0.5 dBmV	-2.7 dBmV	-2.7 dBmV	-2.6 dBmV	-2.8 dBmV	-2.9 dBmV	-3.0 dBmV	-2.9 dBmV	-2.9 dBmV	-3.0 dBmV	-3.2 dBmV	-3.4 dBmV	-3.3 dBmV	-3.3 dBmV	-3.1 dBmV	-3.4 dBmV	-3.2 dBmV	-3.2 dBmV	-2.9 dBmV	-2.8 dBmV	-3.5 dBmV	-2.6 dBmV	-1.9 dBmV	-1.4 dBmV	0.8 dBmV	0.3 dBmV	0.6 dBmV	0.6 dBmV	0.5 dBmV
Modulation	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	OFDM

Upstream	Channel Bonding Value
Channel ID	17	18	19	20	43	50	51	52
Lock Status	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked
Frequency	16 MHz	22 MHz	29 MHz	35 MHz	36 MHz	105 MHz	200 MHz	297 MHz
Symbol Rate	5120	5120	5120	5120	0	0	0	0
Power Level	42.0 dBmV	42.0 dBmV	42.3 dBmV	42.5 dBmV	37.0 dBmV	31.0 dBmV	32.7 dBmV	34.2 dBmV
Modulation	QAM	QAM	QAM	QAM	OFDMA	OFDMA	OFDMA	OFDMA
Channel Type	ATDMA	ATDMA	ATDMA	ATDMA	TDMA	TDMA	TDMA	TDMA

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XfinityJon

Official Employee

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1.8K Messages

16 hours ago

Good evening SuperGotenks. I would be happy to look into this further for you. What troubleshooting steps have you taken so far?

2

0

I've chatted with agents and they've ran their tests. The last agent said my config file was wrong and that he was sending a new one. But my download and upload still aren't 2000/2000 like they should be.

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6 hours ago

0

XfinityPeterH

Official Employee

•

3.1K Messages

SuperGotenksBased on the speed test and signal levels you've shared, the connection appears to be performing normally. Your upload speeds are already exceeding the advertised 2 Gig rate, and the signal levels shown are within normal operating ranges. Internet speeds are advertised as "up to" the plan speed and can vary based on testing conditions, server selection, network overhead, and other factors. The information provided does not indicate a signal or provisioning issue at this time.

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