Unreliable Internet - Frequent disconnection and slow speeds
I am extremely frustrated with my internet. Since the beginning of May I have been having frequent disconnections and poor performance. I have repeatedly gone through the typical trouble shooting cycle of having an Xfinity tech look at my connection remotely, and reset my modem. When this did not correct the problem a technician was sent to look at the physical connection. He could not find any problems when it was working, but when it was not working he could of course not see my modem.
I have been using my own equipment since I opened this account two years ago and never had problems until May. The technician suspected my equipment and recommended that I purchase a new Modem/Voice/Wifi combo to see if that eliminated the problem. I purchased the exact device that was recommended and problem still persists.
At this point the connection to my home has been inspected and nothing found, and xfinity blamed my equipment. Now I have replaced all of my equipment and the internet is still unreliable. When I try to trouble shoot the problem with customer service we just end up doing the same cycle of resetting the modem and it works until it stops working a short time later.
I need a more in depth investigation to get this problem resolved or it's just not worth paying for this service. I will be returning the $200 equipment that didn't fix anything for me.