Unable to connect to 2.4 network

I'm currently trying to set up a Ring 2 doorbell, which only connects to a 2.4 ghz frequency. When going through the setup, it couldn't see my network. I have an xfinity gateway (not a pod), and so I went and split the wifi signal to try and see if it could see it that way. I named the two networks different things just to make sure. The device still can't find it. For that matter, my phone, nor could two other devices see the 2.4ghz network, so I've come to the conclusion that the 2.4ghz isn't broadcasting properly.

I've restarted the gateway, and I've tried to disable the 5ghz frequency to see if either of those could force the 2.4 signal to show up, but this isn't the case.

How can I get the 2.4 ghz frequency to show up?