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user_30e062
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Saturday, July 30th, 2022 4:54 AM

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Unable to connect Echo Dot to Xfinity gateway

Hi! I recently got started with Xfinity and have not been able to connect my Echo Dots to WiFi. Every time I go through setup mode with the Echo Dot, I get stuck at the "Searching for Wifi..." stage in the Alexa app. I've tried everything - restarting my modem, factory resetting the Echo Dots, uninstalling / reinstalling the Alexa app, etc. This seems like a very common issue as of late (post1 post2 post3). Has anyone been able to resolve this issue?

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3 years ago

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user_30e062

Visitor

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2 Messages

3 years ago

Yes, I have been able to connect all other devices and my speeds are good. I was actually able to resolve this issue via Xfinity customer service yesterday; the representative that I spoke with reset my WiFi Module, which fixed the issue for me. Thanks anyways!

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CCHeather

Problem Solver

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1.1K Messages

@user_30e062 

Fantastic! I am so happy to hear that. I appreciate your time and being part of the Comcast team. Don’t forget you can visit https://comca.st/3r49I87 or Xfinity Account app for answers to all your needs in the future. If there is anything else, we can do for you don’t hesitate to reach out. We are here for you 24/7 for your convenience and peace of mind. Have a great day!

I no longer work for Comcast.

3 years ago

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XfinityDilary

Official Employee

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2.1K Messages

3 years ago

Hello, @user_30e062! Thanks for posting on our Community Forums for assistance with your device connection. I'm sorry to hear your troubleshooting attempts have been unsuccessful. Is this the only device affected at home? Are you able to connect your other devices via Wi-Fi? 

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