Visitor
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3 Messages
Echo dot can’t find xfinity wifi
We just moved and switched to Xfinity from AT&T. My echo dot can’t find the new xfinity network. It worked fine with AT&T. The setup page on the Alexa app just keeps spinning. Every other device I have; iPhones, IPads, MacBooks, Roku and and HP printer connect with no problem. I haven’t seen any useful response from xfinity, or Amazon, about this problem.
XfinityThomasA
Official Employee
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1.6K Messages
2 years ago
@user_3ddff3 - Thank you for choosing Xfinity, we're thrilled to learn you've made the switch! We appricate you helping the community grow here on the Xfinty Forums as well. I'm happy to learn all other devices have been connecting well, and we can work together to assist with connecting your echo dot. May I ask which generation model of the echo dot you're using?
I also wanted to quickly share some information about connecting an echo device to Xfinity Wi-Fi. To start, open the Alexa app and go to the Menu. Select Settings, then select Wi-Fi. Select Add Network and enter your Xfinity username and password. Are you receiving an error message or code when trying these steps? Or, is your home network name not population for you to select?
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XfinityThomasA
Official Employee
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1.6K Messages
2 years ago
Gotcha, thank you for the update and for letting us know. I know it can become frustrating if you're unable to connect, we'll get this sorted out. Where is the modem located in relation to the echo dot? It sounds like the old network information is saved within the device. Is there an option to select to have ithe echo dot forget the network name so that you can enter your new one? If you had not already, can you try unplugging the echo dot for a minute or two and try once more?
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