Visitor
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8 Messages
Alexa can’t connect to Xfinity gateway
Hi, just upgraded my router to any Xfinity gateway (TG3482G). Now Echo Dot can’t connect. I’ve tried everything suggested in other posts - resetting, switching bands, deregistering device, turning off security, uninstalling the Alexa app, manually entering router settings, replacing the Echo Dot with a new one, etc.
Seems like I’m not the only one with this issue, but have not seen a fix. I could bridge the gateway to my old router (worked with that) but that defeats the purpose of getting the new gateway w/ improved features.
Please help, I miss being able to control my home devices with voice commands.
Accepted Solution
user_e3ed69
Visitor
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8 Messages
3 years ago
The solution was to ditch the XB6 modem and replace it with the XB7. The Echo Dot immediately connected.
After many hours, I’m up and running. Anyone else with a similar issue, I advise contacting Xfinity tech support and replacing the modem if any of the other simple fixes don’t work.
(edited)
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NannieH
New Poster
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4 Messages
3 years ago
This worked for me!
If using a 2.4 GHz network, channels 1, 6, and 11 are the best channels to use with your Echo device. I used channel 1
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user_e3ed69
Visitor
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8 Messages
3 years ago
Yeah unfortunately with the XB6 (TG3482G) “Advanced WiFi settings for Gateways with this software enhancement are not visible and cannot be managed from the Admin Tool or Xfinity xFi”.
I see so many people with this problem connecting Alexa. I would hope that Amazon or Xfinity would come out with a fix instead of us poor souls scouring the help pages.
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