Visitor
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28 Messages
TECHNICIANS! DO THEY REALLY FIX ANYTHING?
I
have a ticket #****************** open for SPECIAL ORDER on drop cable repair for outside wiring outside my apartment at the poles themselves. Not to do with any wiring inside my apartment or my modem. I have spoken to multiple agents in REPAIR, TECH SUPPORT, AND GENERAL CUSTOMER SERVICE... They all assure me that EVERYTHING WILL BE RESOLVED soon, but this ticket has been opened since 12/01/2022 and technicians keep delaying this ticket. When I ask repair team why they keep delaying scheduled repairs... They tell me technicians notations state that their far too busy to deal with my UNRESOLVED, ONGOING ISSUE. AGENTS need to stop insisting on sending technicians to my home when the issue in ticket is SPECIAL ORDER drop line damaged/degraded cable repair. I'm sick of waiting for resolution of a ticket that has been opened for 2 straight months. Modem health checks on my owned modem by my modems manufacturer AND customer service health checks have already confirmed that the issue is with Comcast end wiring and not with my apartment wiring. My inside wiring was already checked and found working fine last year in 2022. I do not want another tech coming out to my apartment just to blame everything on my owned equipment just so he can make himself $100... Absolutely not! Not when it's been determined the problem is on Comcast end. I demand these issues be RESOLVED IMMEDIATELY! Check my account notations on these matters.
1:56 pm
Here's how I feel about this whole MESS!
Im just beyond fed up with Technicians flouting their responsibilities and constantly delaying the tickets. They even left notations saying that they are just far too busy to fix my wiring... so it seems they delay this repair because everything else has bigger priority to them. That's disgusting. How are they even allowed to do this and why are they still being paid when jobs are constantly delayed and left unresolved. Instead they prefer doing short term fixes, Instead of resolving the root issues. They're more interested in finding ways to charge customers 100$ for things they never actually fix. 99% of the time the problems keep persisting regardless of what they do... Because they ACTUALLY DO NOTHING
As for those who DO fix the problems instead of insisting on scheduling in home visits just to charge 100$... Hats off to them. But majority are rogue and if you look at the stats on how many potential buried or lined cables are degraded beyond simple fixes, you'd see IM BLOODY RIGHT ABOUT THIS!
And that's why I requested this special order for outside repairs because the diagnostics from tech support confirmed that the issues ARE NOT ON MY END. I will not allow any technician in my home, and since I own my own modem/router... If they did, they'd just use me owning my own equipment against me... THEY'RE ONLY AFTER THE 100$.. Doesn't matter if the issues are on Comcast end, they'll still claim a customers owned device is the root cause. THATS ABUSE on their part. And more than enough literally get away with it by telling customers one thing and reporting another different story to Xfinity... They should not have this power
Jmbalch79
Visitor
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28 Messages
2 years ago
I'm already in contact with Xfinity support. I just felt I had to post this to share my frustrations. I doubt I'm the only one who feels this way
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user_2380ac
Visitor
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1 Message
2 years ago
I've been waiting almost 3 weeks to get my cable replaced underground. So frustrating! I hope we both get our issues resolved! Good luck!
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Jmbalch79
Visitor
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28 Messages
2 years ago
How are these technicians being allowed to keep delaying these repairs, AGAIN after they gave confirmation to finally fulfill this ticket. It's unbelievable. I WAS INFORMED OF the updated arrival of these repair technicians that was scheduled to be 02/08/23 before noon. No one has arrived anywhere, and they apparently aren't communicating with customer service. I'm really getting angry over this. This makes 6 subsequent delays on this ticket that's been open, since 12/01/2022 which has YET to be resolved. I just want to know WHY!
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user_89878c
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6 Messages
2 years ago
I feel you I’m having a similar problem but I have lazy technicians lying to me and customer service people not calling me back as promised and giving me appointments days out when it will be raining again and the technician isn’t going to want to do his job.
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