AGAIN! Drop line repair technicians NO SHOW for scheduled appointment on 2/8/2023

How are these technicians being allowed to keep delaying these repairs, AGAIN after they gave confirmation to finally fulfill this ticket. It's unbelievable. I WAS INFORMED OF the updated arrival of these repair technicians that was scheduled to be 02/08/23 before noon. No one has arrived anywhere, and they apparently aren't communicating with customer service. I'm really getting angry over this. This makes 6 subsequent delays on this ticket that's been open, since 12/01/2022 which has YET to be resolved. I just want to know WHY!