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user_2de836
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2 Messages

Saturday, February 25th, 2023 3:50 AM

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Sudden Unexplained Increase in Data Usage

I just got an email that I’ve used over 75% of the data in my plan this month. I usually use less than half of the data, and this is a short month. I'm not doing anything different this month. How can I find out what is going on?

Question

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Updated 

2 years ago

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XfinityJanelle

Official Employee

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1.5K Messages

2 years ago

@user_2de836 Thank you for reaching out on the Xfinity Community Forums. We would not be able to tell what devices are using the most data. Examples would be streaming, video games, video game updates and of course surfing the internet. 

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user_2de836

Visitor

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2 Messages

2 years ago

Is it possible for my data to be stolen before it gets to my modem? I haven't seen any strange activity on my network.

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XfinityJorge

Official Employee

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2.1K Messages

Hello there! Can you tell us more about your data usage and how you are concerned it is being stolen? We are here to work with you and make sure you get the right help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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Marty1762

Visitor

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2 Messages

2 years ago

Same thing here!  So weird.  Two senior citizens here with casual gaming and a bit of Netflix.  

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CCChristopher

Problem Solver

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577 Messages

@Marty1762 Hello and good morning, and thank you for reaching out here over our Xfinity Community Forum. I am so sorry to hear about this higher than expected data you are also seeing, and I would be more than happy to help! When you sign into the Xfinity App, are you able to see which device or devices in particular have been using this "extra" data? -Christopher

I no longer work for Comcast. 

2 years ago

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Marty1762

Visitor

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2 Messages

2 years ago

I can’t see what devices are using what on the xfinity app…at least that I can find.  Nothing has changed here at all.  Never seen anything like this even when our three boys were home in the summer steaming music, movies and playing online games.  

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CCChristopher

Problem Solver

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577 Messages

@Marty1762 I am so sorry to hear that, and I would be more than happy to help you in getting to the bottom of this. Please send us a DM and we can help review this further.

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I no longer work for Comcast. 

2 years ago

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96aclayton

Visitor

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2 Messages

The direct messaging link does not appear to work. 

Also, where is the Direct Messaging icon located?

2 years ago

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96aclayton

Visitor

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2 Messages

2 years ago

Same thing happened to me. No change in usage habits, but >500 GB jump in usage. With this many people reporting, I'm starting to think it's not me. How can I view a day-to-day breakdown?

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XfinityThomasC

Official Employee

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2.5K Messages

Hello @96aclayton! You may need to visit your profile settings to make sure the "Opt Out from Direct Messaging" box is not checked. That setting prevents you from sending us a private message. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

Doridurham

Visitor

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1 Message

2 years ago

Same thing happened to me as well! Never used more than 300 gigs but this month it’s saying I’ve used over 1010! I renamed my network, updated the password, and reset my router to factory settings. But it still says I’ve used 30 gigs in the 24 hours after doing that! 

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