Visitor
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5 Messages
Sudden huge increase in internet data usage
I have been a Comcast/Xfinity customer for over 20 years. I got an alert this month that I’m exceeding my 1225GB plan. I’ve historically used 125-200GB. I haven’t been home much this month. What is happening?
user_5f062f
Visitor
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2 Messages
3 years ago
See “just another ignorant customer’s” post below.
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shapple
Regular Visitor
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7 Messages
3 years ago
My normal data usage has been comfortably below the 1.2Tb limit. October was 579, September 705. In November, we replaced two devices and did use extra data setting things up and backing them up, so I wasn't super-surprised towards the end of the month to see that we were nearing and then at an overage for the month, especially because we had remote zoom school for a while that month (although note that we never once went over last year when we had tons of remote school). Fine. By the end of the month, the unusual activity ceased, the data reset, and I assumed everything would be fine.
I've checked in in December, and it still seems very high. Already at 566, which is nearly the entire usage for the month of October. And nothing unusual going on, including no remote school. Even more concerning, although I have an email from XFinity noting that I only hit 100% of data on November 24 (at which point, I reduced usage quite a bit), it now says that we used 2181GB for November. I don't know when it changed, but this is way way WAY higher than it told me when it sent me emails at the end of the month.
I have my own router and modem; however, my router software shows me all connected devices, and they are all mine.
Something is very off; I just do not believe that we are suddenly using this much data, or even that we used 2181 in November, since that is not what was reported during November.
I would love someone from Xfinity to reach out. I did call in November, and the system would not connect me to anyone without restarting my modem and calling back, which takes way too long, considering that it has nothing to do with my issue.
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user_a3c62c
Visitor
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3 Messages
3 years ago
I have had the same experience this month- 9 days in I received a text that I have used 90% of my data, 4 minutes later I reached 100% while not even home. Over many years I have never reached the data limit, let alone 9 days into the month. Last month I had to restart the modem daily due to offline issues. I called Xfinity with this issue, thinking they may be related- the rep could see the increased and unbelievable usage, agreed to waive any fees, and instructed me to exchange the modem which I did today. Less than 10 minutes after setting the new modem up I it went offline again, restarting with the usual hard reboot. Still too early to tell if it has corrected the ridiculous and erroneous usage reports.
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user_e38f46
Visitor
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1 Message
3 years ago
We just got a notification yesterday that we were about to go over our data usage and we don't game or have kids in the home. We have used the same amount of data all year, watching the exact same shows. Nothing has changed, except our plan. We added Paramount Network to be able to watch Yellowstone. That's it!! This better not happen next month. We only get one overage per calendar year.
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user_435c37
Visitor
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1 Message
3 years ago
I have the same exact issue, right now it's "being escalated" so I can be told the same thing. I began monitoring my router and have clear data stating that I am nowhere near that amount of usage. It's absurd.
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user_dd0af2
Visitor
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3 Messages
3 years ago
I am having a similar issue. Our data usage tripled in the last month and I have no explanation for it.
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user_c6fb7c
Visitor
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2 Messages
3 years ago
Have never been over on usage until November 21 then a substantial increase. December 21 says we have used over the limit and will be charged $70.00 overage use. This is a second home with very little usage. After reading all the issues and feeble responses I think I will change carriers for my internet. This overage is absolutely incorrect.
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user_c6fb7c
Visitor
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2 Messages
3 years ago
I was notified of overage in December and would be charged for the GB overage. This is a second home with very little usage and has never used these amounts. Unbelievable of the feeble response to these complaints of GB overage. I will change carriers in short notice if not corrected and I have tried to contact a live agent to no avail ,
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Susan1343
New Poster
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4 Messages
3 years ago
I am also experiencing recent huge spikes in data consumption even though I am an average family with average usage. Following the advice in this thread I opened a chat session at the top of the page with @XfinityAmir and the final advice was "I understand your concern is getting the answers you need as far as your data usage goes, but I wanted to remind you of your option to eliminate the data allowance all together by adding unlimited data to your account. We have the option to add it for $30.00 with your own purchased modem, or we also have the $25.00 Xfi-Complete plan that comes with unlimited data, free modem rental, and advanced security so that you can personalize your network. Let me know if one of these options sounds like the one for you, if you add unlimited today we can wipe out any overage you have for the month."
Of course, the solution is for me to spend more money instead of xfinity to honor its loyal customers by resolving the problem.
(edited)
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AlwaysAnnoyed2
Visitor
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13 Messages
3 years ago
Been reading a ton of posts on a bunch of different threads opened up about the same issue- data going way over all of a sudden. I'm in the same boat, so nothing new to really add. Always been around 200gb a month, then this past August til now it's been from around 1300-almost 1600gb a month, out of nowhere, with no change in habits in the household. Just 2 of us, and we dont do gaming and rarely stream. Originally I was told it was "data leakage" and that the "data leakage" in my area is what caused it and they were going to have someone look into it. But, the next month my data was even higher. Had a tech come out and change the wires/cables....next month data was even higher. I had my own Netgear router so I thought maybe the router was the issue. This past Saturday I changed to an Xfinity modem/router to monitor it for a month and maybe see if my Netgear router was the issue- well today is Wednesday, so 4 days later, and it went from 1000gb this past Saturday to me waking up to an email saying I've gone over the data cap. So over 200gb data used in 4 days, and this is with an Xfinity modem/router now. So clearly my Netgear modem/router was NOT the issue. I dont know what to do anymore. Clearly this issue is happening to a lot of customers and also clearly is that it's not being resolved. At this point it's pretty obvious that Comcast is doing this as a scam to get people to give up and just pay the $30/month for unlimited data. No chance I'll do that. I will 100% switch to another provider for internet. This is absolutely ridiculous. A complete joke.
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Nap1985
Visitor
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4 Messages
3 years ago
Yay! Me too! I average about 450 gb a month for past 4 years. Suddenly, November it went up to almost 900, today Dec. 22 it hit 1107gb. Somethings going on, I'm assuming we're only a small percentage of the people with the problem that have come here and commented. I only recently got my internet fixed after months of outages, took 5 tech visits and the issue ended up being something not on my property (never found out exactly what.) Now this? I already have ATT box on the back of my house. I'm not sitting on the phone for hours trying to solve this when it's clearly not an isolated issue on my end. They're not getting any more money from me, so if they want to keep getting the money I've been paying for years...fix it.
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user_9cf175
Visitor
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2 Messages
3 years ago
I am also having this problem of seeing a doubling of my internet data usage this month, with little change on my end. What’s up?
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user_16d984
Visitor
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1 Message
3 years ago
Like the user above, I have been a long time Comcast/Xfinity customer (9 years). The last 2 months I received alerts that I was about to (then did) exceed my 1225GB plan. I have also had typical usage in the 125-200GB range per month in the past. There have been no changes in devices that I own or have connected to my network. I also was gone quite a bit earlier this month. Remotely, from the other side of the US, I monitored the data usage for 2 weeks, and saw it repeat its exponential usage rise, just like November. Last month Xfinity gave me a "grace" month for exceeding the plan limit. I've also been digging into the wireless devices connected to my network using an app on my phone, as well as the app for the Cable Modem. I'm concerned that possibly someone has hopped onto my network. But even after changing the Wireless name and password the data usage continues to skyrocket. After looking at some of the other comments in this thread, it appears there's a good likelihood there is some systemic issue on Comcast's side. I've called Tech Support twice and they remotely rebooted the Modem (which I've also done multiple times); no help. They had a technician come out and inspect cabling from the outside network box to the connection on the outside of the house, then inspected the interior wiring, even replacing some connectors; no problems were ID'd by the technician.
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Questionable...
Visitor
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1 Message
3 years ago
I am having a similar problem but I was looking more towards accessing the router to find out what device exactly was using so much data if any. but i am having a issue logging into my router even after a hard reset it wont accept the password and username on the side on the side of the device. can someone please link me something to help?
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sturat1
Visitor
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3 Messages
3 years ago
After I wrote in to this forum earlier in the month of December, the GB used number that I had been seeing completely disappeared and went down to about seven or eight GB. This was down from well over 900 GB the day before - December 4th or 5th. My computer shows data used as well as your system, and it's recording about 8 GB used thus far in the month of December whereas I just got yet another notice from Xfinity that I had used 75% of my available internet data. Something is seriously wrong here that you guys need to correct.
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