Visitor
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5 Messages
Sudden huge increase in internet data usage
I have been a Comcast/Xfinity customer for over 20 years. I got an alert this month that I’m exceeding my 1225GB plan. I’ve historically used 125-200GB. I haven’t been home much this month. What is happening?
user_95d796
Visitor
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1 Message
3 years ago
Hi @XfinityBrie,
I am having the same issue "sudden huge increase in internet data usage". I have been using xfinity for years now, but for the past two months on the 25th of the month I keep getting a message that "You've used 100% of your Xfinity internet data. Charges may now apply". There has been no change in our data usage for years now. We called Xfinity and the rep kept on insisting us to move to unlimited plan or we were told that we would be change a huge amount (something like $700) for overage.
Can someone help investigate with my account to help resolve this issue?
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user_597c1c
Visitor
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3 Messages
3 years ago
We have experienced a huge spike in data usage in May 2022. Normally we use 300 GB monthly. It is only May 26 and we have used 1441 GB. Basically xfinity is putting a gun to our heads and making us pay $100 per month for data ($1200/year) each month we exceed the 1.2 TB limit or pay $30 monthly ($360/year) for unlimited data.
When we called customer service and customer security the representatives were predictably incompetent and just spouted the cookbook company line: Buy unlimited data! But we have done nothing different this month than last month. So please tell us what has changed? Are you charging different data rates for different types of uploads and downloads?
I am told that the xfinity app uses to be able to track where the data usage was. But xfinity eliminated that feature apparently. Why? Probably so they could be opaque and charge whatever they wanted and you wouldn’t know what you are being charged for.
We have changed the passwords in our system and even the system name. This is not a security issue.
[Edited: "Solicitation"]
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camcnul
Visitor
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2 Messages
3 years ago
Hello,
I was out earlier tonight and got an email saying that I have reached 75% of my data usage for the month. Considering that the month is nearly over I did not worry about it much. About 2 hours later I got home and received a second email saying I have now reached 90% of my data usage for the month. Needless to say, it seems odd that so much usage would occur in so short a time without my being home. Is it possible to get more details on what is causing this?
Thanks,
Cory
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user_a3dcf7
Visitor
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2 Messages
3 years ago
Why did my data usage spike so high in the last two months? I’ve never gotten close to going over and this month, May 2022, I exceeded my 1.2 TB limit.
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user_4b8503
Visitor
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4 Messages
3 years ago
We battled this for months and I’ve commented before. We were lucky enough to have a new provider come into our area a month ago and we switched! While on xfinity, we took ALL our devices off of WiFi except the one tv we watched a couple of hours a day. We also made sure this device was not using the internet (nor was any other device) when we were not watching, but still, every month the usage was high and close to the max as well as overage charges. After being with our new provider for a month AND having ALL of our devices using the WiFi continuously, we are no where near what xfinity said we used monthly with only one device a few hours a day. They are definitely increasing the usage to get people to switch to the unlimited for $30 more a month. We are so happy we switched! Not only do we get unlimited usage, which was not needed, but speeds are amazing, there have been no outages or buffering AND it’s cheaper than xfinity! WIN!
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user_e5794d
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40 Messages
3 years ago
So.. the way I got my data usage back to normal was when I signed up for the unlimited data! Go figure
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user_ddb50e
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8 Messages
3 years ago
I have recently been having a data usage issue started last month when I went over which never happens because it is one person and no working from home or gaming. Now again this month it's happened again.
I have been on the phone for probably over 16 hrs if not more trying to resolve the problem. Even bought a new modem.
I have not received any help as they're trying to blame me yet none of my habits have changed .
I usually only uses maybe 600 to 800 a month now its going over 1300 and they're not resolving it. Especially considering they can see there is obviously a problem on their side.
I need help I can't afford to buy a new modem considering the problem isn't resolved. I shouldn't have to switch to unlimited because I never used that much data.
Their employees are getting ruder and ruder and not helping.
Please give me some advice
They do not want to investigate it and keep saying it's because I have my own modem.
Yet they cannot provide any information on exactly when all this data is being used. Data being used on days I'm not home and they can't explain that either.
(edited)
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user_ddb50e
Visitor
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8 Messages
3 years ago
So what it appears is that xfinity is scamming all of us.
And the fcc and lawyers need to get involved?
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user_a1520b
Visitor
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1 Message
3 years ago
I am also receiving notification of excessive data usage. What is happening? This has never been an issue before in the 2 plus years that we have had Xfinity and May 2022 usage is 345% higher than the highest usage in the past 3 months. https://forums.xfinity.com/conversations/your-home-network/sudden-huge-increase-in-internet-data-usage/61a2783f50b737295335e3e8
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rjwick39
Visitor
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3 Messages
3 years ago
I am having this exact issue. Have been a customer for years and never once reached closed to the max data. Then all of a sudden this month I am alerted that I have maxed out my 1225GB usage even though our usage has not changed whatsoever.
I have tried speaking to 4 different reps, all of whom could not tell me anything. One told me it was spam and to ignore it. And all 4 tried upselling me to an unlimited plan. This is ridiculous and extremely fishy.
And seeing as how so many of us are dealing with this....This is sounding more like fraud.
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user_d7d01d
Visitor
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1 Message
3 years ago
Xfinity is using your router for public use. Turn off public wifi share in the app.
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user_ddb50e
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8 Messages
3 years ago
I agree I definitely think it is fraud on their part. I had it escalated again today of course the person didn't answer or call back yet. Oh but they were willing to give me a faster plan?!?. Ok sure they still need to fix this.
I'll be calling and messaging everyday.
I contacted the fcc as well and made a complaint.
[Edited: "Solicitation"]
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DR_FROST
Visitor
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10 Messages
3 years ago
I had this issue for a while.. Services like Youtube, Netflix, Apple now default to very HD video streams (if you have premium accounts) and it can take all your bandwidth with it. I actually downgraded my Netflix to 1080P because it was just insane how much bandwidth it was taking. You can also limit bandwidth of some services through settings etc. I do this with youtube so it sticks with 1080p and does not send all these low quality videos in 4K ;)
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user_6504ac
Visitor
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2 Messages
3 years ago
We’re having the same issue. Talked with multiple reps. Changed out modem to xfinity modem and problem continues. Been a customer for nearly 22 years… just about had enough of Comcast. Please enter generic Comcast Customer Service reply below. Call 1-888-565-4329 blah blah blah blah [Edited: "Language"].
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user_ca436f
Visitor
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1 Message
3 years ago
Huge increase in data usage? Jan - Mar 2022 we were between 450-600 Gigs/month.
In the first six days of April the data moving through our Arris TG3482G was in excess of 14,500 Gigs. The router event logs had these entries for 4/17 which I would like to understand (the complete log sample follows this message):
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