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Visitor

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5 Messages

Sat, Nov 27, 2021 6:26 PM

Sudden huge increase in internet data usage

I have been a Comcast/Xfinity customer for over 20 years. I got an alert this month that I’m exceeding my 1225GB plan. I’ve historically used 125-200GB. I haven’t been home much this month. What is happening?

Visitor

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1 Message

1分前

Hi @XfinityBrie,

I am having the same issue "sudden huge increase in internet data usage". I have been using xfinity for years now, but for the past two months on the 25th of the month I keep getting a message that "You've used 100% of your Xfinity internet data. Charges may now apply". There has been no change in our data usage for years now. We called Xfinity and the rep kept on insisting us to move to unlimited plan or we were told that we would be change a huge amount (something like $700) for overage. 

Can someone help investigate with my account to help resolve this issue? 

Official Employee

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261 Messages

@user_95d796 Good afternoon! Thank you for reaching out to our Community Forums Team for assistance with your data usage. I would be happy to take a closer look into your data usage, and any questions or concerns you have regarding your charges. I can see how that would be a concern, and want to make sure to clear things up for you. To begin, can you please Direct Message your name, and service address?

 

To send a "Peer to peer" message:
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• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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32 Messages

@user_95d796​ 

unfortunately, the fox is pay more money for unlimited data.🤦‍♀️

Visitor

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3 Messages

1分前

We have experienced a huge spike in data usage in May 2022. Normally we use 300 GB monthly. It is only May 26 and we have used 1441 GB. Basically xfinity is putting a gun to our heads and making us pay $100 per month for data ($1200/year) each month we exceed the 1.2 TB limit or pay $30 monthly ($360/year) for unlimited data.

When we called customer service and customer security the representatives were predictably incompetent and just spouted the cookbook company line: Buy unlimited data! But we have done nothing different this month than last month. So please tell us what has changed? Are you charging different data rates for different types of uploads and downloads? 

I am told that the xfinity app uses to be able to track where the data usage was. But xfinity eliminated that feature apparently. Why? Probably so they could be opaque and charge whatever they wanted and you wouldn’t know what you are being charged for.

We have changed the passwords in our system and even the system name. This is not a security issue. 

[Edited: "Solicitation"]

Note: This comment was created from a merged conversation originally titled Huge Spike in Data Usage, May 2022

(edited)

Official Employee

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302 Messages

@user_597c1c Thank you for reaching out and bringing this to our attention. I can completely understand the frustration this has caused with the increase in data usage. There are a lot of factors that go in for the data such as if you are doing 4K streaming vs HD streaming, 4K streaming will use way more data than HD. I personally have gone through my data in a week when doing 4K streaming. Are any of the TV that you have 4K capable? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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32 Messages

@user_597c1c​  when I signed for unlimited data at higher cost miraculously my data usage went back to normal.. I have a health issue right now so I’m using more data streaming now than ever before.. almost end of month and just looked and data used is at 970.. bottom line XFINITY wants more money and they are doing this so when customers call in the employee pushes the unlimited data plan.. 😡🤦‍♀️

Visitor

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32 Messages

@XfinityTimothyA​ 

may, right

Visitor

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32 Messages

@user_e5794d​ 

meant to reply Ya, Right!

Visitor

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3 Messages

@user_597c1c​ I am going through the EXACT same thing. They cannot tell me anything except to buy the unlimited plan. 

Visitor

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2 Messages

1分前

Hello,

I was out earlier tonight and got an email saying that I have reached 75% of my data usage for the month. Considering that the month is nearly over I did not worry about it much. About 2 hours later I got home and received a second email saying I have now reached 90% of my data usage for the month. Needless to say, it seems odd that so much usage would occur in so short a time without my being home. Is it possible to get more details on what is causing this?

Thanks,

Cory

Note: This comment was created from a merged conversation originally titled Monthly internet usage jumped from 75% to 90% in 2 hours
XfinityAbbie

Official Employee

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983 Messages

@camcnul Hello and thank you for taking the time to reach out. I can understand how that would be worrisome. I can certainly look into your data concern and I can certainly look into this for you. 

 

Can you please reach out through the direct messaging chat icon (by clicking on the chat icon on the top right of the page) with your first and last name, name on the account if different, and service address?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

1分前

Why did my data usage spike so high in the last two months? I’ve never gotten close to going over and this month, May 2022, I exceeded my 1.2 TB limit.

Note: This comment was created from a merged conversation originally titled Data usage recently
XfinityMikeB

Official Employee

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668 Messages

@user_a3dcf7 Please create a new post and we can look into your usage more closely. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

1分前

We battled this for months and I’ve commented before. We were lucky enough to have a new provider come into our area a month ago and we switched! While on xfinity, we took ALL our devices off of WiFi except the one tv we watched a couple of hours a day. We also made sure this device was not using the internet (nor was any other device) when we were not watching, but still, every month the usage was high and close to the max as well as overage charges. After being with our new provider for a month AND having ALL of our devices using the WiFi continuously, we are no where near what xfinity said we used monthly with only one device a few hours a day. They are definitely increasing the usage to get people to switch to the unlimited for $30 more a month. We are so happy we switched! Not only do we get unlimited usage, which was not needed, but speeds are amazing, there have been no outages or buffering AND it’s cheaper than xfinity! WIN! 

Visitor

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32 Messages

1分前

So.. the way I got my data usage back to normal was when I signed up for the unlimited data! Go figure

Visitor

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7 Messages

1分前

I have recently been having a data usage issue started last month when I went over which never happens because  it is one person and no working from home or gaming.  Now again this month it's happened  again.

I have been on the phone for probably over 16 hrs if not more trying to resolve  the problem.  Even bought a new modem.  

I have not received any help as they're trying to blame me yet none of my habits have changed . 

I usually only uses maybe 600 to 800 a month now its going over 1300 and they're not resolving it. Especially  considering they can see there is obviously a problem on their side.

I need help I can't afford to buy a new modem considering the problem isn't resolved. I shouldn't have to switch to unlimited because  I never used that much data.

Their employees are getting ruder and ruder and not helping. 

Please give me some advice

They do not want to investigate it and keep saying it's because  I have my own modem.

Yet they cannot provide any information on exactly when all this data is being used. Data being used on days I'm not home and they can't explain that  either.

Note: This comment was created from a merged conversation originally titled Data usage

(edited)

Visitor

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7 Messages

1分前

So what it appears is that xfinity  is scamming all of us.

And the fcc and lawyers need to get involved?

Visitor

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7 Messages

@user_ddb50e​ I've already filed a complaint just today with the FCC. [Edited: "Solicitation"/"Inflammatory". Like all of you, we have had Xfinity for about 4 years. Never a data overage issue until suddenly in the month of May 2022.

Extremely upset.

[Edited: "Solicitation"]

IT is definitely (in my opinion) a data reporting problem. Not only that dishonest as they claim they are not capable of of providing the daily usage. Why aren't we allowed to see this? I'm sure it will explain everything.

[Edited: "Solicitation"] Good Luck All.

(edited)

Visitor

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7 Messages

To add to my message above... I was literally in tears of frustration as of an hour ago, trying to talk to Xfinity about this issue.

Visitor

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7 Messages

@user_41ef5f​ I agree they're rude

Visitor

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1 Message

1分前

I am also receiving notification of excessive data usage.  What is happening?  This has never been an issue before in the 2 plus years that we have had Xfinity and May 2022 usage is 345% higher than the highest usage in the past 3 months. https://forums.xfinity.com/conversations/your-home-network/sudden-huge-increase-in-internet-data-usage/61a2783f50b737295335e3e8

Visitor

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2 Messages

@user_a1520b​ our data usage issue started May 2022 as well. May 27th said 75%. May 31st said we went over. We average 300gb month. 

Visitor

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3 Messages

1分前

I am having this exact issue. Have been a customer for years and never once reached closed to the max data. Then all of a sudden this month I am alerted that I have maxed out my 1225GB usage even though our usage has not changed whatsoever. 

I have tried speaking to 4 different reps, all of whom could not tell me anything. One told me it was spam and to ignore it. And all 4 tried upselling me to an unlimited plan. This is ridiculous and extremely fishy.

And seeing as how so many of us are dealing with this....This is sounding more like fraud.

Visitor

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1 Message

1分前

Xfinity is using your router for public use. Turn off public wifi share in the app.

New Poster

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8 Messages

@user_d7d01d​ Correct. I turned mine off when I got my message about my limit being reached. Went in 3 days from 75%, to  90% and finally over 100%.

Visitor

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7 Messages

1分前

I agree I definitely  think it is fraud on their part. I had it escalated again today of course the person didn't answer or call back yet. Oh but they were willing to give me a faster plan?!?. Ok sure they still need to fix this.

I'll be calling and messaging everyday.

I contacted the fcc as well and made a complaint.

[Edited: "Solicitation"]

(edited)

DR_FROST

Visitor

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6 Messages

1分前

I had this issue for a while..  Services like Youtube, Netflix, Apple now default to very HD video streams (if you have premium accounts) and it can take all your bandwidth with it.   I actually downgraded my Netflix to 1080P because it was just insane how much bandwidth it was taking.  You can also limit bandwidth of some services through settings etc.  I do this with youtube so it sticks with  1080p and does not send all these low quality videos in 4K ;)

mako99

Frequent Visitor

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8 Messages

@DR_FROST​ But... but... Xfinity says we can "stream 500 hours of high-definition video content a month", LOL.

Xfinity: Time to get with the times and get rid of the ridiculous data cap and your absurd statement that we can stream 500 hours of HD a month. This is obviously based on the lowest common denominator that can be called HD which is 720p. In reality, modern streaming services are 1080p or 4k. How many hours of 4k can we get with your unnecessary data cap? 

flatlander3

Contributor

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327 Messages

@mako99​ In terms of GB/Hour, Resolutions, and Codec, here's a rough guide:

In terms of GB/hour:   H264    H265

1280×720(HD)               1.35     .68
1920X1080(FHD)          2.7       1.35
3840×2160 (UHD)        11.25   5.4
4096×2160 (4K)            14.4     6.75

Netflix for example uses H264.  A lot of UHD content now, as with other services.  1.2T/month = 40GB/day. 

Visitor

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2 Messages

1分前

We’re having the same issue. Talked with multiple reps. Changed out modem to xfinity modem and problem continues. Been a customer for nearly 22 years… just about had enough of Comcast. Please enter generic Comcast Customer Service reply below. Call 1-888-565-4329 blah blah blah blah [Edited: "Language"]. 

(edited)

Visitor

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1 Message

1分前

Huge increase in data usage?  Jan - Mar 2022  we were between 450-600 Gigs/month.

In the first six days of April the data moving through our Arris TG3482G was in excess of 14,500 Gigs. The router event logs had these entries for 4/17 which I would like to understand (the complete log sample follows this message):

[Harvester][2491]:  Harvester StartRadioTrafficHarvesting Starting Thread to start RadioTraffic Data Harvesting 
2022/4/17 02:35:51 Notice 
[Harvester][2491]:  Harvester StartAssociatedDeviceHarvesting : Started Thread to start DeviceData Harvesting 
2022/4/17 02:35:51 Notice 

When I contacted Xfinity they were nice enough not to charge me for the 13,800 GB overage from our plan. Each rep I spoke with assured me that we were still completely secure and that there isn't any problem. I was supposed to be contacted by a senior network security administrator or some such and not heard anything since April.
We swapped routers at the Xfinity store but the log and activity persist  - with the same harvester messaging occurring in May. We've had both our Mac and PC completely erased. 
Other issues indicated there was tampering with the systems. Vulnerabilities are so common that I was forced to abandon Windows completely. 
For example, if you search for the phrase 'Follina' on YouTube you'll find instructional videos, some with downloadable code, that will allow you to take over a Windows machine using a word document. 
Mac computers aren't much safer - 'The Browser Exploitation Framework (beef) ' can be launched for $5 and a fake email address using cloud servers.
(Do NOT see their web site).
The following list of articles from just one web security web site will explain.
BleepingComputer › News › Security
Thumbnail image
1 day ago ... A new Windows Search zero- day vulnerability can be used to automatically open a search window containing remotely-hosted malware executables ...
BleepingComputer › News › Security
Thumbnail image
4 days ago ... Security researchers have discovered a new Microsoft Office zero- day vulnerability that is being used in attacks to execute malicious ...
BleepingComputer › News › Microsoft
Thumbnail image
3 days ago ... Microsoft has shared mitigation measures to block attacks exploiting a newly discovered Microsoft Office zero- day flaw abused in the wild to ...
BleepingComputer › News › Microsoft
Thumbnail image
Mar 21, 2022 ... A Windows local privilege escalation zero- day vulnerability that Microsoft has failed to fully address for several months now, allows users ...
BleepingComputer › News › Microsoft
Thumbnail image
Dec 14, 2021 ... These updates include a fix for an actively exploited Windows Installer vulnerability used in malware distribution campaigns. Microsoft has ...
BleepingComputer › News › Microsoft
Thumbnail image
May 10, 2022 ... Microsoft has addressed an actively exploited Windows LSA spoofing zero- day that unauthenticated attackers can exploit remotely to force ...
BleepingComputer › News › Microsoft
Thumbnail image
May 10, 2022 ... Microsoft classifies a vulnerability as a zero- day if it is publicly disclosed or actively exploited with no official fix available. The ...
BleepingComputer › News › Microsoft
Thumbnail image
Apr 12, 2022 ... Microsoft classifies a vulnerability as a zero- day if it is publicly disclosed or actively exploited with no official fix available. The ...
BleepingComputer › News › Microsoft
Thumbnail image
Oct 12, 2021 ... Lawrence Abrams is the owner and Editor in Chief of BleepingComputer.com. Lawrence's area of expertise includes Windows, malware removal, and ...
BleepingComputer › News › Microsoft
Thumbnail image
Mar 8, 2022 ... Microsoft classifies a vulnerability as a zero- day if it is publicly disclosed or actively exploited with no official fix available. The ...
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Search for microsoft zero days on Google 
At the end of the day - we really need all the help we can get as customers here - 
So what exactly is happening here did I just lose all my devices and data to a faceless Internet? What are these Harvester messages? What is all this data doing going through our routers? What does advanced security actually mean? Xfinity you have a very tough job right now, so keep your customers as your allies, rather than in the dark.
log files
eRouterEvents[7556]: 72003003-eRouter enabled as IPv6 only 
2022/2/23 20:55:01 Informational 
DHCPv6[14340]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/22 13:12:11 Critical 
DHCPv6[14340]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/22 13:12:11 Critical 
DHCPv6[14340]: 72001011-DHCPv6 - Missing Required Option 24 
2022/4/22 13:12:11 Critical 
DHCPv6[14340]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/22 01:12:11 Critical 
DHCPv6[14340]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/22 01:12:11 Critical 
DHCPv6[14340]: 72001011-DHCPv6 - Missing Required Option 24 
2022/4/22 01:12:11 Critical 
DHCPv6[14340]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/21 13:12:11 Critical 
DHCPv6[14340]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/21 13:12:11 Critical 
DHCPv6[14340]: 72001011-DHCPv6 - Missing Required Option 24 
2022/4/21 13:12:11 Critical 
DHCPv6[14340]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/21 01:12:11 Critical 
DHCPv6[14340]: 72001011-DHCPv6 - Missing Required Option 24 
2022/4/21 01:12:11 Critical 
DHCPv6[14340]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/21 01:12:10 Critical 
DHCPv6[14340]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/20 13:12:10 Critical 
DHCPv6[14340]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/20 13:12:10 Critical 
DHCPv6[14340]: 72001011-DHCPv6 - Missing Required Option 24 
2022/4/20 13:12:10 Critical 
DHCPv6[14340]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/20 01:12:10 Critical 
DHCPv6[14340]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/20 01:12:10 Critical 
DHCPv6[14340]: 72001011-DHCPv6 - Missing Required Option 24 
2022/4/20 01:12:10 Critical 
DHCPv6[14340]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/19 13:12:10 Critical 
DHCPv6[14340]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/19 13:12:10 Critical 
DHCPv6[14340]: 72001011-DHCPv6 - Missing Required Option 24 
2022/4/19 13:12:10 Critical 
DHCPv6[14340]: 72001009-DHCPv6 - No Advertise or Reply Received 1 times 
2022/4/19 13:12:10 Critical 
DHCPv6[14340]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/17 13:12:10 Critical 
DHCPv6[14340]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/17 13:12:10 Critical 
DHCPv6[14340]: 72001011-DHCPv6 - Missing Required Option 24 
2022/4/17 13:12:10 Critical 
DHCPv6[14340]: 72001009-DHCPv6 - No Advertise or Reply Received 1 times 
2022/4/17 13:12:10 Critical 
DHCPv6[14340]: 72001002-DHCPv6 Provision - Completed 
2022/4/17 12:37:59 Informational 
DHCPv4[13901]: 72001001-DHCPv4 Provision - Completed 
2022/4/17 12:37:59 Informational 
DHCPv6[14340]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/17 12:37:57 Critical 
DHCPv6[14340]: 72001011-DHCPv6 - Missing Required Option 24 
2022/4/17 12:37:57 Critical 
DHCPv6[14340]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Sun Apr 17 20:37:56 2022 
2022/4/17 12:37:57 Critical 
DHCPv6[14340]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/17 12:37:56 Critical 
DHCPv6[14340]: 72001011-DHCPv6 - Missing Required Option 24 
2022/4/17 12:37:56 Critical 
eRouterEvents[13866]: 72003004-eRouter enabled as Dual Stack 
2022/4/17 12:37:50 Informational 
eRouterEvents[9948]: 72003001-eRouter is administratively disabled 
2022/4/17 12:36:43 Informational 
eRouterEvents[9948]: 72003004-eRouter enabled as Dual Stack 
2022/4/17 12:36:42 Informational 
DHCPv4[6934]: 72001020-DHCPv4 - IP Address Released 
2022/4/17 12:36:42 Informational 
[Wifi][2491]:  WiFi radio Radio1 is set to UP 
2022/4/17 12:35:47 Notice 
[Wifi][2491]:  WiFi radio Radio0 is set to UP 
2022/4/17 12:35:47 Notice 
DHCPv6[7704]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/17 11:40:44 Critical 
DHCPv6[7704]: 72001011-DHCPv6 - Missing Required Option 23 
2022/4/17 11:40:44 Critical 
DHCPv6[7704]: 72001009-DHCPv6 - No Advertise or Reply Received 11 times 
2022/4/17 11:40:44 Critical 
DHCPv6[7704]: 72001004-DHCPv6 Provision - 20 Retries Attempted with Last attempt at Sun Apr 17 18:37:21 2022 
2022/4/17 11:40:44 Critical 
DHCPv6[7704]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/17 10:37:21 Critical 
DHCPv6[7704]: 72001011-DHCPv6 - Missing Required Option 23 
2022/4/17 10:37:21 Critical 
DHCPv6[7704]: 72001009-DHCPv6 - No Advertise or Reply Received 10 times 
2022/4/17 10:37:21 Critical 
DHCPv6[7704]: 72001004-DHCPv6 Provision - 19 Retries Attempted with Last attempt at Sun Apr 17 17:32:12 2022 
2022/4/17 10:37:21 Critical 
DHCPv6[7704]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/17 09:32:12 Critical 
DHCPv6[7704]: 72001011-DHCPv6 - Missing Required Option 23 
2022/4/17 09:32:12 Critical 
DHCPv6[7704]: 72001009-DHCPv6 - No Advertise or Reply Received 9 times 
2022/4/17 09:32:12 Critical 
DHCPv6[7704]: 72001004-DHCPv6 Provision - 18 Retries Attempted with Last attempt at Sun Apr 17 16:34:43 2022 
2022/4/17 09:32:12 Critical 
DHCPv6[7704]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/17 08:34:43 Critical 
DHCPv6[7704]: 72001011-DHCPv6 - Missing Required Option 23 
2022/4/17 08:34:43 Critical 
DHCPv6[7704]: 72001009-DHCPv6 - No Advertise or Reply Received 8 times 
2022/4/17 08:34:43 Critical 
DHCPv6[7704]: 72001004-DHCPv6 Provision - 17 Retries Attempted with Last attempt at Sun Apr 17 15:39:28 2022 
2022/4/17 08:34:43 Critical 
DHCPv6[7704]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/17 07:39:28 Critical 
DHCPv6[7704]: 72001011-DHCPv6 - Missing Required Option 23 
2022/4/17 07:39:28 Critical 
DHCPv6[7704]: 72001009-DHCPv6 - No Advertise or Reply Received 7 times 
2022/4/17 07:39:28 Critical 
DHCPv6[7704]: 72001004-DHCPv6 Provision - 16 Retries Attempted with Last attempt at Sun Apr 17 14:42:19 2022 
2022/4/17 07:39:28 Critical 
DHCPv6[7704]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/17 06:42:19 Critical 
DHCPv6[7704]: 72001011-DHCPv6 - Missing Required Option 23 
2022/4/17 06:42:19 Critical 
DHCPv6[7704]: 72001009-DHCPv6 - No Advertise or Reply Received 6 times 
2022/4/17 06:42:19 Critical 
DHCPv6[7704]: 72001004-DHCPv6 Provision - 15 Retries Attempted with Last attempt at Sun Apr 17 13:46:08 2022 
2022/4/17 06:42:19 Critical 
DHCPv6[7704]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/17 05:46:08 Critical 
DHCPv6[7704]: 72001011-DHCPv6 - Missing Required Option 23 
2022/4/17 05:46:08 Critical 
DHCPv6[7704]: 72001009-DHCPv6 - No Advertise or Reply Received 5 times 
2022/4/17 05:46:08 Critical 
DHCPv6[7704]: 72001004-DHCPv6 Provision - 14 Retries Attempted with Last attempt at Sun Apr 17 12:50:07 2022 
2022/4/17 05:46:08 Critical 
DHCPv6[7704]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/17 04:50:07 Critical 
DHCPv6[7704]: 72001011-DHCPv6 - Missing Required Option 23 
2022/4/17 04:50:07 Critical 
DHCPv6[7704]: 72001009-DHCPv6 - No Advertise or Reply Received 4 times 
2022/4/17 04:50:07 Critical 
DHCPv6[7704]: 72001004-DHCPv6 Provision - 13 Retries Attempted with Last attempt at Sun Apr 17 11:49:34 2022 
2022/4/17 04:50:07 Critical 
DHCPv6[7704]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/17 03:49:34 Critical 
DHCPv6[7704]: 72001011-DHCPv6 - Missing Required Option 23 
2022/4/17 03:49:34 Critical 
DHCPv6[7704]: 72001009-DHCPv6 - No Advertise or Reply Received 3 times 
2022/4/17 03:49:34 Critical 
DHCPv6[7704]: 72001004-DHCPv6 Provision - 12 Retries Attempted with Last attempt at Sun Apr 17 11:11:53 2022 
2022/4/17 03:49:34 Critical 
DHCPv6[7704]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/17 03:11:53 Critical 
DHCPv6[7704]: 72001011-DHCPv6 - Missing Required Option 23 
2022/4/17 03:11:53 Critical 
DHCPv6[7704]: 72001009-DHCPv6 - No Advertise or Reply Received 2 times 
2022/4/17 03:11:53 Critical 
DHCPv6[7704]: 72001004-DHCPv6 Provision - 11 Retries Attempted with Last attempt at Sun Apr 17 10:52:25 2022 
2022/4/17 03:11:53 Critical 
DHCPv6[7704]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/17 02:52:25 Critical 
DHCPv6[7704]: 72001011-DHCPv6 - Missing Required Option 23 
2022/4/17 02:52:25 Critical 
DHCPv6[7704]: 72001009-DHCPv6 - No Advertise or Reply Received 1 times 
2022/4/17 02:52:25 Critical 
DHCPv6[7704]: 72001004-DHCPv6 Provision - 10 Retries Attempted with Last attempt at Sun Apr 17 10:42:25 2022 
2022/4/17 02:52:25 Critical 
DHCPv6[7704]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/17 02:42:25 Critical 
DHCPv6[7704]: 72001011-DHCPv6 - Missing Required Option 23 
2022/4/17 02:42:25 Critical 
DHCPv6[7704]: 72001004-DHCPv6 Provision - 9 Retries Attempted with Last attempt at Sun Apr 17 10:37:18 2022 
2022/4/17 02:42:25 Critical 
DHCPv6[7704]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/17 02:37:18 Critical 
DHCPv6[7704]: 72001011-DHCPv6 - Missing Required Option 23 
2022/4/17 02:37:18 Critical 
DHCPv6[7704]: 72001004-DHCPv6 Provision - 8 Retries Attempted with Last attempt at Sun Apr 17 10:34:45 2022 
2022/4/17 02:37:18 Critical 
[Harvester][2491]:  Harvester StartRadioTrafficHarvesting Starting Thread to start RadioTraffic Data Harvesting 
2022/4/17 02:35:51 Notice 
[Harvester][2491]:  Harvester StartAssociatedDeviceHarvesting : Started Thread to start DeviceData Harvesting 
2022/4/17 02:35:51 Notice 
DHCPv6[7704]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/17 02:34:45 Critical 
DHCPv6[7704]: 72001011-DHCPv6 - Missing Required Option 23 
2022/4/17 02:34:45 Critical 
DHCPv6[7704]: 72001004-DHCPv6 Provision - 7 Retries Attempted with Last attempt at Sun Apr 17 10:33:26 2022 
2022/4/17 02:34:45 Critical 
DHCPv6[7704]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/17 02:33:27 Critical 
DHCPv6[7704]: 72001011-DHCPv6 - Missing Required Option 23 
2022/4/17 02:33:27 Critical 
DHCPv6[7704]: 72001004-DHCPv6 Provision - 6 Retries Attempted with Last attempt at Sun Apr 17 10:32:49 2022 
2022/4/17 02:33:26 Critical 
eRouterEvents[6891]: 72003004-eRouter enabled as Dual Stack 
2022/4/17 02:32:00 Informational 
[Wifi][2469]:  WiFi radio Radio1 is set to UP 
2022/4/17 02:27:26 Notice 
[Wifi][2469]:  WiFi radio Radio0 is set to UP 
2022/4/17 02:27:25 Notice 
[Wifi][2469]:  WiFi radio Radio1 is set to UP 
2022/4/16 16:11:05 Notice 
[Wifi][2469]:  WiFi radio Radio1 is set to UP 
2022/4/16 15:30:24 Notice 
[Wifi][2469]:  KeyPassphrase changed 
2022/4/16 15:30:24 Notice 
[Wifi][2469]:  WiFi radio Radio0 is set to UP 
2022/4/16 15:30:21 Notice 
[Wifi][2469]:  KeyPassphrase changed 
2022/4/16 15:30:21 Notice 
DHCPv6[19934]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/16 15:28:02 Critical 
DHCPv6[19934]: 72001011-DHCPv6 - Missing Required Option 23 
2022/4/16 15:28:02 Critical 
DHCPv6[19934]: 72001004-DHCPv6 Provision - 4 Retries Attempted with Last attempt at Sat Apr 16 23:27:54 2022 
2022/4/16 15:28:02 Critical 
DHCPv6[19934]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/16 15:27:54 Critical 
DHCPv6[19934]: 72001011-DHCPv6 - Missing Required Option 23 
2022/4/16 15:27:54 Critical 
DHCPv6[19934]: 72001004-DHCPv6 Provision - 3 Retries Attempted with Last attempt at Sat Apr 16 23:27:50 2022 
2022/4/16 15:27:54 Critical 
DHCPv6[19934]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/16 15:27:50 Critical 
DHCPv6[19934]: 72001011-DHCPv6 - Missing Required Option 23 
2022/4/16 15:27:50 Critical 
DHCPv6[19934]: 72001004-DHCPv6 Provision - 2 Retries Attempted with Last attempt at Sat Apr 16 23:27:48 2022 
2022/4/16 15:27:50 Critical 
DHCPv6[19934]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/16 15:27:48 Critical 
DHCPv6[19934]: 72001011-DHCPv6 - Missing Required Option 23 
2022/4/16 15:27:48 Critical 
DHCPv6[19934]: 72001004-DHCPv6 Provision - 1 Retries Attempted with Last attempt at Sat Apr 16 23:27:46 2022 
2022/4/16 15:27:48 Critical 
DHCPv6[19934]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/16 15:27:47 Critical 
DHCPv6[19934]: 72001011-DHCPv6 - Missing Required Option 23 
2022/4/16 15:27:47 Critical 
DHCPv6[14300]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/16 15:26:47 Critical 
DHCPv6[14300]: 72001011-DHCPv6 - Missing Required Option 23 
2022/4/16 15:26:47 Critical 
DHCPv6[14300]: 72001004-DHCPv6 Provision - 6 Retries Attempted with Last attempt at Sat Apr 16 23:26:08 2022 
2022/4/16 15:26:47 Critical 
DHCPv6[14300]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/16 15:26:08 Critical 
DHCPv6[14300]: 72001011-DHCPv6 - Missing Required Option 23 
2022/4/16 15:26:08 Critical 
DHCPv6[14300]: 72001004-DHCPv6 Provision - 5 Retries Attempted with Last attempt at Sat Apr 16 23:25:48 2022 
2022/4/16 15:26:08 Critical 
DHCPv6[14300]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/16 15:25:48 Critical 
DHCPv6[14300]: 72001011-DHCPv6 - Missing Required Option 23 
2022/4/16 15:25:48 Critical 
DHCPv6[14300]: 72001004-DHCPv6 Provision - 4 Retries Attempted with Last attempt at Sat Apr 16 23:25:38 2022 
2022/4/16 15:25:48 Critical 
DHCPv6[14300]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/16 15:25:38 Critical 
DHCPv6[14300]: 72001011-DHCPv6 - Missing Required Option 23 
2022/4/16 15:25:38 Critical 
DHCPv6[14300]: 72001004-DHCPv6 Provision - 3 Retries Attempted with Last attempt at Sat Apr 16 23:25:34 2022 
2022/4/16 15:25:38 Critical 
DHCPv6[14300]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/16 15:25:34 Critical 
DHCPv6[14300]: 72001011-DHCPv6 - Missing Required Option 23 
2022/4/16 15:25:34 Critical 
DHCPv6[14300]: 72001004-DHCPv6 Provision - 2 Retries Attempted with Last attempt at Sat Apr 16 23:25:31 2022 
2022/4/16 15:25:34 Critical 
DHCPv6[14300]: 72001004-DHCPv6 Provision - 1 Retries Attempted with Last attempt at Sat Apr 16 23:25:30 2022 
2022/4/16 15:25:31 Critical 
DHCPv4[13693]: 72001001-DHCPv4 Provision - Completed 
2022/4/16 15:25:26 Informational 
DHCPv4[13693]: 72001008-DHCPv4 - No Offer or Ack Received 1 times 
2022/4/16 15:25:23 Critical 
eRouterEvents[13667]: 72003004-eRouter enabled as Dual Stack 
2022/4/16 15:25:14 Informational 
eRouterEvents[8288]: 72003004-eRouter enabled as Dual Stack 
2022/4/16 15:24:17 Informational 
DHCPv6[7040]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/13 06:46:12 Critical 
DHCPv6[7040]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/13 06:46:12 Critical 
DHCPv6[7040]: 72001011-DHCPv6 - Missing Required Option 24 
2022/4/13 06:46:12 Critical 
DHCPv6[7040]: 72001009-DHCPv6 - No Advertise or Reply Received 1 times 
2022/4/13 06:46:12 Critical 
DHCPv6[7040]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/13 06:31:12 Critical 
DHCPv6[7040]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/13 06:31:12 Critical 
DHCPv6[7040]: 72001011-DHCPv6 - Missing Required Option 24 
2022/4/13 06:31:12 Critical 
DHCPv6[7040]: 72001009-DHCPv6 - No Advertise or Reply Received 1 times 
2022/4/13 06:31:12 Critical 
DHCPv6[7040]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/13 06:16:12 Critical 
DHCPv6[7040]: 72001011-DHCPv6 - Missing Required Option 24 
2022/4/13 06:16:12 Critical 
DHCPv6[7040]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/13 06:16:11 Critical 
DHCPv6[7040]: 72001009-DHCPv6 - No Advertise or Reply Received 1 times 
2022/4/13 06:16:11 Critical 
[Wifi][2452]:  WiFi radio Radio1 is set to UP 
2022/4/13 06:11:49 Notice 
[Wifi][2452]:  WiFi radio Radio0 is set to UP 
2022/4/13 06:11:48 Notice 
DHCPv6[7040]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/13 06:01:11 Critical 
DHCPv6[7040]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/13 06:01:11 Critical 
DHCPv6[7040]: 72001011-DHCPv6 - Missing Required Option 24 
2022/4/13 06:01:11 Critical 
DHCPv6[7040]: 72001009-DHCPv6 - No Advertise or Reply Received 1 times 
2022/4/13 06:01:11 Critical 
DHCPv6[7040]: 72001002-DHCPv6 Provision - Completed 
2022/4/13 05:46:13 Informational 
DHCPv6[7040]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/13 05:46:11 Critical 
DHCPv6[7040]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/13 05:46:11 Critical 
DHCPv6[7040]: 72001011-DHCPv6 - Missing Required Option 24 
2022/4/13 05:46:11 Critical 
DHCPv6[7040]: 72001011-DHCPv6 - Missing Required Option 24 
2022/4/13 05:46:11 Critical 
DHCPv6[7040]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Wed Apr 13 13:46:10 2022 
2022/4/13 05:46:11 Critical 
DHCPv6[7040]: 72001004-DHCPv6 Provision - 1 Retries Attempted with Last attempt at Wed Apr 13 13:46:09 2022 
2022/4/13 05:46:10 Critical 
eRouterEvents[6950]: 72003003-eRouter enabled as IPv6 only 
2022/4/13 05:46:08 Informational 
DHCPv6[13801]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/13 04:19:50 Critical 
DHCPv6[13801]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/13 04:19:50 Critical 
DHCPv6[13801]: 72001011-DHCPv6 - Missing Required Option 24 
2022/4/13 04:19:50 Critical 
DHCPv6[13801]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/13 04:04:50 Critical 
DHCPv6[13801]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/13 04:04:50 Critical 
DHCPv6[13801]: 72001011-DHCPv6 - Missing Required Option 24 
2022/4/13 04:04:50 Critical 
DHCPv6[13801]: 72001009-DHCPv6 - No Advertise or Reply Received 1 times 
2022/4/13 04:04:50 Critical 
DHCPv6[13801]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/13 03:49:50 Critical 
DHCPv6[13801]: 72001011-DHCPv6 - Missing Required Option 24 
2022/4/13 03:49:50 Critical 
DHCPv6[13801]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/13 03:49:49 Critical 
DHCPv6[13801]: 72001009-DHCPv6 - No Advertise or Reply Received 1 times 
2022/4/13 03:49:49 Critical 
[Wifi][2521]:  WiFi radio Radio1 is set to UP 
2022/4/13 03:48:39 Notice 
[Wifi][2521]:  WiFi radio Radio0 is set to DOWN 
2022/4/13 03:48:39 Notice 
[Wifi][2521]:  WiFi radio Radio1 is set to UP 
2022/4/13 03:47:17 Notice 
[Wifi][2521]:  WiFi radio Radio0 is set to UP 
2022/4/13 03:47:11 Notice 
DHCPv6[13801]: 72001002-DHCPv6 Provision - Completed 
2022/4/13 03:37:25 Informational 
DHCPv6[13801]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/13 03:37:23 Critical 
DHCPv6[13801]: 72001011-DHCPv6 - Missing Required Option 82 
2022/4/13 03:37:23 Critical 
DHCPv6[13801]: 72001011-DHCPv6 - Missing Required Option 24 
2022/4/13 03:37:23 Critical 
DHCPv6[13801]: 72001011-DHCPv6 - Missing Required Option 24 
2022/4/13 03:37:23 Critical 
DHCPv6[13801]: 72001004-DHCPv6 Provision - 1 Retries Attempted with Last attempt at Wed Apr 13 11:37:22 2022 
2022/4/13 03:37:23 Critical 
DHCPv6[13801]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Wed Apr 13 11:37:23 2022 
2022/4/13 03:37:23 Critical 
eRouterEvents[13747]: 72003003-eRouter enabled as IPv6 only 
2022/4/13 03:37:22 Informational

Official Employee

 • 

307 Messages

Hi there. @user_ca436f. Thank you for commenting on this post. I was able to review the logs and the harvester notice that you are seeing is the gateway stat reporting tool. It essentially gathers information such as connection, reports, events from the gateway itself. It is not gathering your information as that is encrypted at the device level. Your information is perfectly fine and safe. 

 

The amount of data or usage that you provided and is a really big amount. Even an entire household would not amount to that much even download a game or movies a day. Have you continued to show this same amount of data usage? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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