Huge Spike in Data Usage, May 2022

We have experienced a huge spike in data usage in May 2022. Normally we use 300 GB monthly. It is only May 26 and we have used 1441 GB. Basically xfinity is putting a gun to our heads and making us pay $100 per month for data ($1200/year) each month we exceed the 1.2 TB limit or pay $30 monthly ($360/year) for unlimited data.

When we called customer service and customer security the representatives were predictably incompetent and just spouted the cookbook company line: Buy unlimited data! But we have done nothing different this month than last month. So please tell us what has changed? Are you charging different data rates for different types of uploads and downloads? 

I am told that the xfinity app uses to be able to track where the data usage was. But xfinity eliminated that feature apparently. Why? Probably so they could be opaque and charge whatever they wanted and you wouldn’t know what you are being charged for.

We have changed the passwords in our system and even the system name. This is not a security issue. 

Everyone participating in this forum should send a complaint to the FCC which regulates xfinity. FCC.gov.