3 Messages
Storm ready wifi needs attention
Xfinity app shows storm ready wifi "needs attention" but the app also shows cellular data strong signal and battery backup at 100%. I had an internet outage here and the storm ready wifi did not kick in to keep me online. What is the issue? I've tried power cycling Xfi router and the storm ready wifi device.
Accepted Solution
user_rkl1yx
3 Messages
1 year ago
It appears to be fixed. I ended up visiting the r/Comcast_Xfinity subreddit and saw posts about my issue and Mods pointed to account sync issue. So I messaged the mods my info per their post. Maybe they refreshed my account but I now see the Troubleshoot Device button in Xfinity app (WiFi tab > View WiFi equipment > Storm-Ready WiFi > Troubleshoot Device).
I power cycled the storm-ready device and “Needs attention” is gone.
I selected Troubleshoot Device for the first time and it says Strong signal and WiFi, and 100% Battery.
So I think my issue is resolved. Thanks
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XfinityAlfonso
Official Employee
•
1.6K Messages
1 year ago
Hello @user_rkl1yx we're so sorry to hear that the Storm Ready Wi-Fi didn't kick in as expected. Have you had an opportunity to look at our Forums thread on troubleshooting Storm Ready Wi-Fi? I'm very confident this will help n getting things back on track.
ANSWERED: How to activate and troubleshoot your Xfinity Storm-Ready WiFi
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