12 Messages
Started Unicast Maintenance Ranging - No Response received - T3 time-out
Hi - I have ongoing issues with drop out, slow connection etc. Its super frustrating. Looking at the log on my modem I get numerous issues reported. This morning I am seeing;
Started Unicast Maintenance Ranging - No Response received - T3 time-out
I get different errors at different times. I worked with an agent online yesterday who was convinced my modem settings needed updating. He performed a firmware upgrade but this morning still having problems. Any suggestions? I have a tech out a few weeks ago and he ran a new line but still getting issues.
Thanks for the help.
EG
Expert
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117.1K Messages
1 year ago
Please start here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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CC_Armand
Official Employee
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2.4K Messages
1 year ago
Thank you so much for taking the time to reach out to Xfinity Support @user_j683iq! We are so glad to hear from you and want to help in any way that we can to ensure that your service concerns are addressed. No worries! You have reached out to the right team to get things squared away. Please feel free to shoot us a private message with your details so that we can get a look at what you have going on.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
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117.1K Messages
1 year ago
@user_j683iq
Did you have a chance to try any of those tips at that link ? Please reply right here in your topic on these open / public help forums. There is no need to go private with this yet.
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EG
Expert
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117.1K Messages
1 year ago
Quite welcome ! May we see them here please. Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
What is the exact make and model number of the modem / gateway device ?
Is this with a WiFi connection ?
Please also post those RF error log entries in their entirety (copy and paste them, don't post a screenshot) but redact the CM MAC and the CMTS MAC addresses for your privacy. They are considered to be personal information. The posting of personally identifying information is a violation of their forum guidelines. The forum bot will not allow your post to be seen publicly.
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EG
Expert
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117.1K Messages
1 year ago
You didn't post the error log entries from the S33. For a test, does a computer that is hardwired directly to the Netgear router device with an ethernet cable have the same problem ? With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both.
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EG
Expert
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117.1K Messages
1 year ago
Sounds about right. The error log entries are ugly ! Showing sync losses with the system. Really need that hardwired test to nail it down.
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EG
Expert
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117.1K Messages
1 year ago
You're welcome ! So you're looking to see if you still have the dropout problems that you described in your original post.
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user_j683iq
12 Messages
1 year ago
Well still getting drop outs direct connected. I have however installed a 6db attenuator, I read somewhere that was effective for someone with similar issues. So far so good and I seem to be getting faster speed also. Hopefully this is the fix.
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user_j683iq
12 Messages
1 year ago
And my modem is reporting 0 corrected and 0 uncorrectables......! Sounds promising :)
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