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eph221
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Thursday, November 13th, 2025 3:48 PM

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Ssl certificate error amazon fire tv and susi.comcast.net redirects was this ever resolved? What do I do?

New gateway.  Susi redirects on Amazon fire tv ssl certificate error

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4 months ago

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XfinityJeff

Official Employee

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1K Messages

8 months ago

Good morning @eph221, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you are having issues with the internet on the Amazon Fire TV. You mentioned that you have a new gateway, is the internet working on other devices other than the TV in question with the new gateway?

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eph221

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9 Messages

Yes. Just the firetv. It goes to the activation page

(edited)

8 months ago

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XfinityMarcus

Official Employee

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2.2K Messages

eph221 it sounds like this particular device could have a security issue, can you share with me the troubleshooting steps you have already attempted?

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8 months ago

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eph221

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9 Messages

8 months ago

It's both firetv's this is a common problem.  To fix I need to turn off "automatic setup" on the gateway but can't find this setting anywhere 

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XfinityMarcus

Official Employee

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2.2K Messages

eph221 the automatic setup for our gateway is the internet connectivity setup in general which is done through the use of the Xfinity app. 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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8 months ago

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eph221

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9 Messages

What's the fix? Any ideas?

8 months ago

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XfinityJanelle

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2.3K Messages

Do you currently have advanced security turned on? If you do, can you turn it off in the app and see if you are then able to access?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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8 months ago

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eph221

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9 Messages

Good idea, but I've tried that.  This is a common problem.  Not sure why there isn't a work around.  If you do searches it's been going on at least since 2023.

8 months ago

0

XfinityJanelle

Official Employee

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2.3K Messages

Let's take a further look into this. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

8 months ago

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EG

Expert

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118.9K Messages

8 months ago

@eph221 @XfinityJanelle 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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eph221

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9 Messages

This is ridiculous.  It's not some kind of bespoke problem.  I'm not going to pay to have someone come out.

I agree with eg.

8 months ago

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user_vrnbjw

Visitor

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1 Message

4 months ago

How do I proceed after my tv is saying I have an SSL CERTIFICATE ERRORS

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XfinityPaula

Official Employee

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2.2K Messages

Hello user_vrnbjw! Thanks for sharing with our community that you are having an SSL certificate error. Are you using a firetv? Are you logging into the Xfinity stream app or another program when you receive the error? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

4 months ago

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