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user_22jv55
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Thursday, December 26th, 2024

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Spotty wifi

My wifi goes in & out in my home. This happens quite a bit. I try resetting my router but this does not fix the issue.

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8 months ago

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EG

Expert

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112.8K Messages

8 months ago

The concern is not "Home Security Devices And Equipment" help related.............. Topic moved here to the proper help section for assistance. 

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EG

Expert

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112.8K Messages

8 months ago

For a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?


With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step in troubleshooting before proceeding any further. 

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XfinityJorge

Official Employee

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2.4K Messages

8 months ago

 

user_22jv55 Hello there! Thank you so much for using our Forums to contact our Xfinity Support Team. We are here to help with your intermitent internet connection. Aside from resettting the equipment have you checked to make sure all the cables going to the device are secure and finger tight? 

 

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user_22jv55

Visitor

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4 Messages

Yes. The cables on the router are tight. 

8 months ago

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XfinityJorge

Official Employee

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2.4K Messages

Thank you so much for the update and for being proactive checking that. At this time we would like to work together over DM to see if we can do some further remote troubleshooting to correct this. Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

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EG

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112.8K Messages

8 months ago

@user_22jv55 

Have you tried doing that test ? Please reply right here in your topic on these public help forums.

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user_22jv55

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4 Messages

Directly wired PC does not have this problem.

8 months ago

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EG

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112.8K Messages

8 months ago

(edited)

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user_22jv55

Visitor

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4 Messages

I've tried them all with no luck. I traded my router in for a new one. Maybe that will work. If not, I guess I will switch carriers.

8 months ago

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XfinityThomasB

Official Employee

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2.2K Messages

user_22jv55

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

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