Speed drops to 0.2 Mbps every evening multiple times.

I keep having this issue where my connection speed drops to 0.2-2 Mbps multiple times every single evening. I generally do my schoolwork at night so this is quite annoying. For context, I pay for the 800Mbps speed. 0.2 on a regular basis is unacceptable. Given that the problem only occurs at night, I am not interested in a visit from a tech. But if my speed is going to continue to drop precipitously this regularly, at least discount my service.

Responses

XfinityThomasC

Official Employee

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2.5K Messages

1 year ago

Hello, @user_mz6ai6 Can you describe for the community what troubleshooting steps you've taken so far? For example, have you used the troubleshooting tools in the Xfinity App or power-cycled your modem? Also, let us know if your speed test results are from a hardwired connection or Wi-Fi. If you can please post your modem logs here for our review.

0

U

user_mz6ai6

3 Messages

1 year ago

I have completed the following:

1. power cycling the gateway

2. resetting the gateway via the Xfinity app

3. re-secured both coax cable connections

4. checked for outages (always none)

5. Used the speed test function in the app (0.00-2.14 Mbps when this happens)

I’m not sure where to get modem logs but if I find them I’ll post them.

3

0

XfinityPeterH

Official Employee

•

1.9K Messages

@user_mz6ai6 are you using a Xfinity Modem or your own?

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1 year ago

0

U

user_mz6ai6

3 Messages

I use an Xfinity modem.

1 year ago

0

XfinityRay

Official Employee

•

2.8K Messages

We would be happy to take a look at the signals from our end, @user_mz6ai6. This link made by our awesome experts shows how to troubleshoot connection issues and look at the signal levels, https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9.

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

Your Home Network

user_mz6ai6

Speed drops to 0.2 Mbps every evening multiple times.

XfinityThomasC

user_mz6ai6

XfinityPeterH

user_mz6ai6

XfinityRay

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