1 Message
Slow internet speeds from 4pm on
Hi, I have had an issue for the past several days where my internet has been unusable from 4pm on. I am unable to game and I am supposed to get speeds up to 500mb. During the day the internet works as normal, but for whatever reason it is being throttled in the evening. I have restarted my Xfinity gateway multiple times.
Thanks,
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BruceW
Gold Problem Solver
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26.2K Messages
2 days ago
Are you connecting via Wifi or Ethernet? If Wifi, it's best to switch to an Ethernet cable connection if possible for testing. That would allow you to determine whether the problem is the Wifi signal or the link between your modem or gateway and Comcast's network. Network connection problems that affect both Ethernet and Wifi devices are often due to poor coax connections or damaged coax cable, usually in or near your home. Running the cable through a surge protector, a defective splitter, or too many splitters can cause signal problems as well. If there is an amplifier in the line make sure it's getting power.
If you want to troubleshoot this yourself, please see Internet Troubleshooting Tips. If you still need help, please post your Internet plan speed and the following information from your modem or gateway (from http://192.168.100.1 or http://10.0.0.1):
Copy and pasted text is preferred over images. Be aware that, if you post any images, your message will be made Private for a time, as all images must be approved by the Forum Moderators before the messages containing them become generally visible.
If you can't find the problem or you'd rather have Comcast take care of it and an employee does not respond to your message here, call them at the phone number on your bill or 1-800-Comcast, or use one of the options on https://www.xfinity.com/support/contact-us/. It's not likely they can fix the problem remotely. If not, insist they send a tech out to identify the cause and correct it.
If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit (approx $100) unless you have their Service Protection Plan ( https://www.xfinity.com/support/articles/service-protection-plan, closed to customers that don't already have it). If the trouble is due to a faulty Comcast rental device or anything outside your home you shouldn't be charged.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinityJustinC
Official Employee
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920 Messages
8 hours ago
Hello, @ben.m Thank you for taking time to create a post, and wanted to help get the proper expectations set up that there may be a delay in the response time when reaching out over Xfinity Forums.
Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
Working from home myself, I completely understand the importance of having your home network running optimally and would like to investigate further. Since you have already sent the direct message, I'll follow up with you there to continue.
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kevinlp
New Poster
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2 Messages
6 hours ago
i have the exact same problem. It is NOT the modem. My tv is direct connect via ethernet and all of the apps are affected. Due to very slow speeds, measured at 5mps the programs keep refreshing every few moments. I pay for 500MPS. In the morning testing shows speeds with an average of 150mps. This has only started about a month or so ago in lake placid florida.
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