Visitor
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1 Message
Slow internet connection
Slow internet connection. Paying for “Fast” plan which should be up to 600 Mbps. Run an Ookla speed test and only have 18 Mbps download.
Tried to use the Xfinity chat agent and it is useless. Doesn’t provide any support, says everything is “healthy” and good. And points me to look at my equipment.
posting here to get some real support.
XfinityJeniece
Official Employee
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3.6K Messages
13 hours ago
Hey there, @user_d3dogm, thanks for reaching out through Xfinity Forums regarding your connection. We would be happy to help you with troubleshooting your speeds. What troubleshooting steps have you tried already?
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EG
Expert
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114.8K Messages
4 hours ago
@user_d3dogm
Since the average reader here isn't a trained cable tech, I'll offer some "troubleshooting steps"....
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
(edited)
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