Visitor
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1 Message
Service keeps disconnecting from time to time
My Xfinity service keeps disconnecting intermittently, and this issue has been happening since the day my service was installed. I’ve tried all the available troubleshooting steps on my end, but the problem persists. I don’t believe I can resolve this myself.
EG
Expert
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114.7K Messages
1 day ago
First. Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityDemitrius
Official Employee
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2.3K Messages
3 hours ago
Hey @user_143hmu, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in the troubleshooting of the Xfinity Internet service. Would you be able to provide us some additional details such as the LED indicator activity during the interruptions?
Could you please also visit our 'Connection Troubleshooting Tips' post which will provide instructions on how to view your signal levels so we can compare them? Would you also be able to share any troubleshooting that you have already performed? We hope to hear from you soon.
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