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jimt601
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Friday, January 16th, 2026 2:07 AM

router has been losing internet conection

My router has been losing internet connection weekly and I have to restart. I’m away from home and it’s happened again. This compromises my security cameras and my thermostat. I want my router remotely restarted and I want new equipment when I get back into town. The automated assistant is useless. It won’t connect me to a person. I should not have to restart my router every week.

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EG

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2 days ago

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XfinityMatthew

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16 hours ago

Hello jimt601, Thanks for leaving a post. Sorry to hear about the connection drops that have been continuing to occur. We can certainly help arrange for a modem swap if we believe that is the issue causing the drops but would want to check a few things first. How long ago did this start, and how often are the drops happening? Have you noticed a pattern of them happening at specific times or are they random?

 

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jimt601

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It usually happens sometime overnight so that I have to reboot in the morning. About a month ago it started happening weekly but now the frequency has increased. I don’t know if a remote ping was sent but it is back online now but it was out for a couple of days. 

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6 hours ago

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XfinityPeterH

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2.5K Messages

 

jimt601 Thank you for these details. Lets pull up your account and see what we can find. Please send us a DM with your full name and address. 

How to Send Us a Direct Message:

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  7. Type your message in the text area near the bottom of the window.
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For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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6 hours ago

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EG

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3 hours ago

@jimt601 @XfinityPeterH 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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