router has been losing internet conection
My router has been losing internet connection weekly and I have to restart. I’m away from home and it’s happened again. This compromises my security cameras and my thermostat. I want my router remotely restarted and I want new equipment when I get back into town. The automated assistant is useless. It won’t connect me to a person. I should not have to restart my router every week.
EG
Expert
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115.4K Messages
3 days ago
First. Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityMatthew
Official Employee
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1.3K Messages
1 day ago
Hello jimt601, Thanks for leaving a post. Sorry to hear about the connection drops that have been continuing to occur. We can certainly help arrange for a modem swap if we believe that is the issue causing the drops but would want to check a few things first. How long ago did this start, and how often are the drops happening? Have you noticed a pattern of them happening at specific times or are they random?
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EG
Expert
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115.4K Messages
17 hours ago
@jimt601 @XfinityPeterH @XfinityMatthew
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
(edited)
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user_zcjweo
Visitor
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3 Messages
2 hours ago
I've been having the same issues, among others. Chat is useless and, in my experience and confirmed by service tech, basically lie regarding anything to do with fixing roouters or replacing them. You have to make an appointment on the phone to have a tech come out and test the connection etc from your home and they will replace if necessary. I have had problems since April of 2025, i got tired of it and filed a complaint with the FCC. I had screenshots of all my conversations and all the proof needed to show that they are ripping customers off. If you have a choice, leave this company.
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