Regional or Area Manager

My wife and I have loved our level of service to include the customer service that Xfinity has provided up until December 2021. We have been able to work from home during the duration of the pandemic and nothing has changed until I received an phone notification in December 2021 stating that I was near my allowable Data usage. All of this was hard for me understand seeing that no new devices were added since the beginning of the pandemic and looking at previous data usage, we have always averaged between 300-400GB a month. In the month of December 2021, it jumped up 500GB to almost 1TB used. Then the month of January 2022 hit and at the end of the month, it went over the allowed usage and Xfinity attempted to charge me. They made the situation go away by providing me with a credit to cover the overage, but not fix the problem. It was mentioned to me by the data security department that I may want to change my password as well as my modem so I did and my usage went all the way down to 281GB for the month of February 2022. I wish I could say the same for March as it shot right back up to over the 1.2TB limit, but once again Xfinity gave me credit. I’ve had multiple calls with Xfinity and Xfinity technicians have come out and no one can figure out the problem as there is a definite usage/service leakage, but Xfinity is not making the real effort to find out what is wrong. Neighbors lines could have even been crossed, but still a technician has not checked the box coming from the ground in my neighbor’s backyard or in the neighborhood period. The only thing Xfinity tells me is that I can upgrade to Xfinity Complete, but why when it’s just two people in my house. We keep getting blamed for something that is not our fault. I can understand if we were running a server farm, but we’re just two hard-working individuals who want to be treated fairly.

Can anyone provide me a contact before I decide whether or not to cancel my service? Thanks