Re: New XB7 Gateway

@LGLDSR 

Hilarious. Guess they didn't read the press release. 

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@LGLDSR wrote:

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@LGLDSR wrote:

Here's a good one from ComcastCares Support on Twitter. I asked where the Antenna's were on the XB7. I.e., side, top, back, front, rear. Enjoy.

 

 

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Still no joy? Have you attempted to use a Cat6e cable to isolate the issue to the WiFi, or swapped XB7 boxes yet?

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@ComcastJonathan wrote:

update from @telcodad  @jweaver0312 

FYI -  XB7 users on the DSLReports Comcast forum are reporting that a new firmware update, "CGM4331COM_3.14p7s1_PROD_sey," has now been released that enables Wi-Fi 6 (802.11ax): https://www.dslreports.com/forum/r32469291-Equip-XB7-Technicolor-CGM4331COM-Arris-TG4482-Wireless-AX...

 

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FWIW .@ComcastJohnathon

I stickied this update from telcodad for all readers at the top of this board days ago...

How do you know if this firmware is installed? - found it "CGM4331COM_3.14p9s1_PROD_sey"

I'm having WPS issues with my devices too.  They say conneected "successfully" but not broadcasting.  It's an HP Printer

@Wardman Go to 10.0.0.1 and use the default login "admin" and password "password" or whatever you changed it to. Sign in, then go under "Software" and you'll see the version. The one listed here is for an XB6 not an XB7

I'm seeing this, so think it is current.  Agree?:

I haven't had much luck with WPS. I'd recommend trying to use the on-printer screen first, and as last resort the HP software and connect wirelessly.

Good luck with not getting a ton of bloat installed, triple check the opt-outs, they are embedded as links in the text as you go through the installer.

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@Wardman wrote:

 

I'm having WPS issues with my devices too.  They say conneected "successfully" but not broadcasting.  It's an HP Printer

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As an FYI, WPS has a security vulnerability. You can Google for more info. Never use it. Disable it and always configure your WiFi settings manually !

https://www.google.com/search?q=wps+security+risk&oq=wps+security+risk&aqs=chrome..69i57.14768j0j4&s...

Thanks - no option to manually add....  I tried.  But last night it came on line.  I'm rollling with it for now and see how it goes.

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@LGLDSR wrote:

Thank you for the quick reply!

 

Testing with a reliable known good laptop that is giving me the ~300Mbps (avg ~245Mbps) hardwired throughput.

 

I just got an XB7 with the 600 Mbps plan, and what you describe here is exactly the issue that I am having.  A direct connection with laptop gives me ~345 Mbps.  When I switch the XB7 to bridge mode and use my own firewall I get ~400 MBps. I am also seeing articles related to this device, and calling out the Intel Chipset as the issue.  Are other folks seeing this issue?  I am hearing that anything over ~400 Mbps and this device starts choking.

Just did a search and was able to confirm that this model is using Broadcom and not Intel.  Still getting poor throughput.  Comcast even provisioned the modem for GIG and it could not push more than 400 Mbps through it.

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@RGBlack316 wrote:
I have the XB7 on a 600 mbps plan and routinely pull over 700 mbps on all Speedtests.

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yeah, this is either a bad unit, or there is some issue locally.  Even after provisioing it for GIG speed I could only get 400 Mbps