problems installing Netgear CAX30 modem/router

I recently tried replacing an older Netgear C7000v2 modem/router with a newer Netgear Nighthawk CAX30. I was able to install and get access to the device from my laptop however the system reported a "bad" cable diagnostic report. I was unable to get a internet service. I called Netgear tech support and was told I had to purchase their Armor software in order for the equipment to properly connect. I declined spending the extra money and replaced the equipment with my older gear. I was also told that xfinity would soon not support DOCSIS 3.0 devices. How can I upgrade my modem/router without having to go through this nonsense? TIA

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strega7

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427 Messages

4 days ago

When you say "install", did that include calling xfinity to activate it?

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user_dv5vyi

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2 Messages

No sir. I did not call xfinity. I don't see a way to even call their tech support so I reached out to this community.

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4 days ago

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XfinityFrank

Official Employee

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1.6K Messages

Hi there, @user_dv5vyi! Thanks for reaching out to us here on the Community and sorry to hear about the trouble swapping your modem. You can find directions on activating your new modem here : https://www.xfinity.com/support/articles/activate-xfi-gateway-app. I have no information on support going away for DOCIS 3.0. But if you're still having trouble and need a hand, please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. We'd be more than happy to assist with getting you up and running!

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2 days ago

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strega7

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427 Messages

4 days ago

Here's a handy thread:

https://forums.xfinity.com/conversations/your-home-network/trying-to-activate-my-internet-connection/6862d978da650f2c3e935466

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user_dv5vyi

problems installing Netgear CAX30 modem/router

strega7

user_dv5vyi

XfinityFrank

strega7

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