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user_please_help
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27 Messages

Thursday, March 27th, 2025 10:07 PM

Packet Loss - Please help

I am getting intermittently high packet loss (>30%) resulting in poor or no internet connection. Would someone please help me?

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1 month ago

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EG

Expert

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110.3K Messages

1 month ago

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XfinityJorge

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2.1K Messages

1 month ago

Hey there user_please_help we are here to help and thank you for contacting us. Have you had the chance to try any of the troubleshooting steps suggested above?

 

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user_please_help

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27 Messages

Yes I have tried those, they did not fix the issue. I am still getting really high packet loss

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1 month ago

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user_please_help

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27 Messages

1 month ago

I am still getting intermittently high packet loss (>30%), going on several months+, resulting in poor or no internet connection. Would someone please help me?

Note: This comment was created from a merged conversation originally titled Still Packet Loss - Please help

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XfinityDilary

Official Employee

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2.2K Messages

 

user_please_help Thanks for posting on our Community Forums and for trying the troubleshooting steps we recommended in advance. I'm sorry that was no help. Let's take a look at the signal here and get to the bottom of this. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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1 month ago

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EG

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110.3K Messages

1 month ago

@user_please_help @XfinityDilary 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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