Contributor
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129 Messages
Outage each evening same time(s) BUSY time(s)
For a few years now :( every evening about 9:30-10 pm EST our internet cuts out and becomes intermittently connected on and off.
Xfinity has sent multiple techs and each finds a fault the the last one caused and should be all set now.
Nothing improves.
Call and Xfinity says service is fine.
YEARS ago, tech sat in van with laptop and told me that we had been worked down the neighborhood ladder of priority.
He moved us up and everything would be good for few months.
There are always sporadic dis-connections all day, sometimes making service unusable.
Any remedy possible?
BTW: it isn't the wifi or a specific device.
rschap1
Contributor
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129 Messages
2 months ago
With ATT air in the neighborhood now, I am going to try that. One neighbor has it and works awesome for them. Starlink has dropped in cost for service and hardware (and neighbors rant and rave about it) in my area too. Without any help or fix for the frequent outages from Xfinity (and HIGH cost), I will check out my options.
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XfinityFrank
Official Employee
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1.8K Messages
2 months ago
Hi there, @rschap1! Thanks for reaching out to us here on the Community Forum and sorry to hear about the ongoing connection trouble. We would be happy to check into the issue and see what can be done to alleviate it. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
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rschap1
Contributor
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129 Messages
16 days ago
Round and round.
Weeks of direct messages asking for account address, name, number.
PIN can be sent and have to respond within minutes.
I visit forum and messages every few days, but the only way to get any help or assistance now requires PIN response within minutes.
Quite an excuse now.
Just gets sadder
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