Visitor

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4 Messages

Tuesday, September 16th, 2025

Occasional regular ping spikes

I am experiencing the same issue described in both of these posts:
https://forums.xfinity.com/conversations/your-home-network/ping-spikes-every-11-minutes/6408083ebf58aa7d3c22a16c

https://forums.xfinity.com/conversations/your-home-network/ping-spikes-every-10-minutes-very-frustrating-solved/6648c1cf372cab2c67f96af1

I ran a ping for about 2 hours, and I got multiple spikes (>1500ms) at regular time intervals. I should mention that this happens with Ethernet connection as well, and I have (supposedly) the newest router, as I just signed my contract and received the router less than a month ago.

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Official Employee

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3.2K Messages

17 hours ago

Hi there, @user_mg19a! I am sorry to hear that you are having ping spikes in your service. I know that can be frustrating to go through. We are happy to further help and want your service working great! Are you noticing any patterns to this such as time of day or what you are doing online? Have you tried any troubleshooting steps so far? 

(edited)

Visitor

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4 Messages

@XfinityRay​ this happens all day, every day, on a regular pattern just like the other posts i linked describe it. it also happens regardless of my traffic (i first noticed this playing an online game but then i also saw the spikes by simply pinging 1.1.1.1 for about 2 hours and not doing anything else on the internet).

Official Employee

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1.5K Messages

Hmm, that is certainly strange @user_mg19a! Can you share with us any troubleshooting you have completed? Is the device you are testing on hardwired?

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Visitor

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4 Messages

yes, i am testing on my PC which is connected via ethernet cable to the router, which is connected through a coax cable to the wall outlet in my apartment building. I attached a paste bin with some ping log I took. You can notice multiple lag spikes (for example line 83 or 2069 or 2725) https://pastebin.com/MenK6Hx8

Official Employee

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1.8K Messages

user_mg19a I appreciate that additional information and would like to take a closer look at your home connection on our end. Can you send me a direct message with your full name and complete service address to get started?

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Expert

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113.3K Messages

2 hours ago

Visitor

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4 Messages

@EG​ thank you for your response. Unfortunately, i did not find anything helpful. as one of the posts i linked mentions, i might need to get a technician to look at the situation. For reference, I am pasting what a previous post mentioned the solution was:

SOLVED! A tech came out and said it was a transmitter/receiver problem. Honestly, I don't know hardly anything about this, but he said it was supposed to be 30 decibels and we were sending 50 db. He removed some unneeded coax splitters and re-terminated the coax lines (and maybe did something else, I had to take a work call so I missed some stuff). Anyway, it's fixed, and the tech was excellent. In the last two hours, I've had 20 ms average, with just one spike to 300 ms.

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