Visitor
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4 Messages
Occasional regular ping spikes
I am experiencing the same issue described in both of these posts:
https://forums.xfinity.com/conversations/your-home-network/ping-spikes-every-11-minutes/6408083ebf58aa7d3c22a16c
I ran a ping for about 2 hours, and I got multiple spikes (>1500ms) at regular time intervals. I should mention that this happens with Ethernet connection as well, and I have (supposedly) the newest router, as I just signed my contract and received the router less than a month ago.
XfinityRay
Official Employee
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3.2K Messages
17 hours ago
Hi there, @user_mg19a! I am sorry to hear that you are having ping spikes in your service. I know that can be frustrating to go through. We are happy to further help and want your service working great! Are you noticing any patterns to this such as time of day or what you are doing online? Have you tried any troubleshooting steps so far?
(edited)
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EG
Expert
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113.3K Messages
2 hours ago
Here are some "steps" to start with;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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