Hey there, user_mfat0x, thanks for reaching out through Xfinity Forums regarding your internet connection issues. Were you able to try out any of the troubleshooting steps provided by the expert or were you able to complete the activation for the new modem?
EG
Expert
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112.8K Messages
3 months ago
First. Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityJeniece
Official Employee
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3.4K Messages
3 months ago
Hey there, user_mfat0x, thanks for reaching out through Xfinity Forums regarding your internet connection issues. Were you able to try out any of the troubleshooting steps provided by the expert or were you able to complete the activation for the new modem?
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