Visitor
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4 Messages
No Internet when it rains
My internet doesn't work when it rains! Last week no internet for 4 days then intermittent for another 3 days after that. This week no internet for 4 days and again intermittant for the next 3 days. After repeated calling to your robotic idiots, finally able to talk to a HUMAN and setup a service call for 4/23. No call and the technician never showed up. The problem is obviously outside the house, but the problem persists and will not resolve itself until Comcast can send out "Skippy" to fix it!!! Getting very frustrated and very close to canceling Comcast; Phone, Cable TV and Internet... Finding Comcast customer service the worst I have ever experienced!!!
user_045a7a
Visitor
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4 Messages
3 years ago
I have no internet when it rains. Out for 4 days last week then intermittent for 2 days. Internet out again for 4 days this week and again intermittent for 2 days. Finally got through to a HUMAN and appointment was set for this morning. Never called or showed up!!! Finding your customer service the worst I’ve ever encountered. What does it take to get a technician out to fix internet issue that is obviously outside of my house. I replaced the modem last week, that change did nothing to correct the issue. Getting very frustrated and my be forced to cancel Comcast; internet, phone and cable TV.
I’ve been a customer for over 15 years and it seems like the don’t even care!
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CCXavier
Retired Employee
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695 Messages
3 years ago
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_282ff9
Visitor
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4 Messages
3 years ago
We are at the beginning of this same issue. Tech appointment is in 2 days and they better show up!
Did yours get fixed or did you cancel? I read a few of these posts but not found one with a “fix” or resolution. Help us out and post updates
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user_282ff9
Visitor
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4 Messages
3 years ago
I went through the chat stream to get a second appointment (btw, never cancel an appointment once you get one). I took a half day from my job to meet the tech and no one showed up!
I’m back on the forum to follow up and looking for how to cancel our service
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user_9872df
Visitor
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1 Message
3 years ago
I have the exact same issue. I really want tech to check the pole. Tonight, no internet, no TV - 3rd day. Ready to get AT&T internet and a ROKU. Comcast Assistant just wants me to keep tightening cables. Ridiculous!!
Did you get a resolution??
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EG
Expert
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117.7K Messages
3 years ago
@user_9872df
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 5-month-old dead thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on an old thread can delay getting help.
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