NEW xFi Gateway XB8

@mlyon01​ You could purchase a NAS (Network Area Storage) device.  I use Synology.

@WindsurfMaui​ Not sure Ive had the 7 for a while. They have no clue whats going on. Spent 3 hours in the xfinity chat. Then and hour on the phone. No one knows whats going on. 

@RDarcy​ You are absolutely right! The XB8 just isn't worth it right now, stay with 7 or get the 7.

Yeah I didnt really care, the technician said to get and request it so I did. Now that ive gotten multiple of the same modem now its just absurd. Ill just wait. 

I swear Xfinity has zero clue what is going on. I've been on at least a dozen chats with them and all I hear is "The XB8 is not currently available quite yet. , as soon as it is, our Gigabit and Xfi Complete customers would be notified first".

Then one rep says they can send me one. I go through all the process to order one. Then a day later they say "It looks like the order we placed yesterday fell off the account so I will need to get your approval again."

Again go through the process and they said I might sent the XB7 depending on inventory which I already have.

How do order a product and they send you something different or something you already have?

Hello, @X_Customer and thread. We are all excited that the XB8 modems are out. There have been inventory constraints with the modem which is what you guys are experiencing. If our warehouse does not have any XB8 modems in stock when your order is filled then an XB7 modem is sent instead. The XB7 xFi Advanced Gateway supports all of the same Xfinity Internet speed tiers as the XB8, as well as Supersonic WiFi. 

If you received an XB7 modem and are still wanting an XB8 we will need to set up another order to have one shipped to you. There is no 3-year upgrade restriction as @WindsurfMaui asked if you received an XB7 modem in this process. We do not have information on when they will be in stores or when there will be no further inventory constraints for them. I would recommend giving this a week or two while things are restocked before trying again, a week or two into May. We are able to set up the orders for the modem when you are ready to try again.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@XfinityRay​ some bad info in here unfortunately and apparently it’s internal communication Armageddon at Comcast. A tech just stopped by with—that’s right— the same modem I have, despite Customer Service setting up an in-home as the “only” way to get an XB8. This after two mail drops of the modem I currently have. The tech’s version: you have to be selected, they are predominantly for problem areas (?) right now and finally, they don’t have them unless you’re in California or Seattle (probably a Little radicals demand). The last scrap I was thrown was that 6 is blocked right now anyhow. So there you go. Saturday afternoon wasted. 

@user_fc6d93​ You might as well forget it!  Wait a couple months.  Xfinity has no idea on releasing a new product which includes having it in stock.  I would guess maybe July would be a good time to get one.  Plus, if you are looking to get a good package deal for internet and tv...nothing good at least in the Chicagoland area.

Greetings, @user_fc6d93! Thank you for taking the time to reach out to us via our Forums Web Page. It makes us happy to read that you're interested in our 4th generation gateway - the XB8! Due to the high demand for this specific gateway, we are currently unable to guarantee its availability. In an attempt to ensure that you have the most up-to-date equipment for your current internet services, we will send the modem that is most compatible with your speeds that is in stock (if the XB8 isn't available). If you would like to move forward with submitting a request for an XB8, please send our team a direct message with your full name and full address so that we can assist you further. 

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

@XfinityLuis​ How about giving us an update on how the bugs are being worked out with the XB8 and when it will be ready for customers to order without getting an XB7 instead.  How about supplying a detailed specs sheet for the XB8?  From what I have seen, it looks like Xfinity was not ready to go-live!  Your poor PM team must be pulling their hair out.  Their post go-live support must be horrid and lasting a lot longer than a properly managed project.  I believe the customers deserve a straight-forward answer and expectations managed.

@rwheaton1

Good morning! I would be happy to supply a link https://comca.st/3wMQlDP with more details on the features and capabilities of the XB8 Gateway. We are ecstatic that you and others are so interested in our latest internet equipment! We have actually seen a very high demand for these modems which we are working hard to deliver.

We are working with a higher demand that expected and we expect to fulfill every request as our inventory allows. We can always guarantee a modem that will be compatible with your speeds and tiers of service. We cannot guarantee specific models at this time, though. I hope this information is helpful. Please let us know if you have any other questions or concerns.

HI, @jimmy-jay and thread. I am excited about the new modem as well and am still using the XB7 for now. There is a limited inventory of the XB8 modem. If there are no XB8 modems in stock when your order is fulfilled then an XB7 modem is sent out instead. Both the XB7 and the XB8 are built to support the higher speed tiers. 

@Xtrememe​ Ha, that actually sounds like a truthful, honest answer!!  Like usual, testing wasn't good enough...I'm in the Chicagoland area and I have never seen testing here.  They are afraid of truthful criticism which would have had many reported bugs-Chicagoans don't play games when it comes to internet.  

@user_eb60ab​ Yeah, the CS rep. should have managed your expectations.  From what I have seen, they had a deadline to go-live and they were not ready.  Like usual the customer pays the price.  Xfinity should fire their PM's and Program Manager's!  It is obvious that communication and basic PM principles are not being followed.

It’s not a rep problem. Period it’s a problem with the systems Comcast/Xfinity have in place and the policies they have in place. I have tried chat, going to the store, and calling in; none of them work. The interaction is ended with just do this (ask for XB8) and you will get it. That’s what they see in the system. Even a less experienced rep will know that the result is what it is. But they are also not empowered to say, “I’m going to order this, but it’s unlikely you’re going to get it“. Because that would get them fired. 100% this is a problem with top management.

Hello there @user_eb60ab!  Thanks so much for taking the time to reach out to Xfinity Support with Digital Care here on our Community Forum.  We are so glad to hear from you and happy to help in any way that we can.  This is not at all the experience that we want for you to have.  Due to a limited inventory, we cannot guarantee you will receive an XB8 xFi Advanced Gateway via professional Xfinity Internet installation or through a Getting Started kit at this time. Please also note that due to this limited inventory, you may receive an XB7 instead of the XB8 device. The XB7 xFi Advanced Gateway supports all of the same Xfinity Internet speed tiers as the XB8, as well as Supersonic WiFi. In addition, at this time, Comcast Service Centers or Xfinity Stores do not have the XB8 device available in store. As soon as more devices are available in inventory, we will be sure to notify all concerns customers looking to upgrade their gateways.