edjcas's profile

New Poster

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1 Message

Fri, Sep 20, 2019 2:00 PM

New increase in internet speeds per your email

When will i see an increase in my speed that your email stated today ? I am currently seeing the old speed and it does not allow your streaming to come online in a reasonable speed.

 

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EG

Expert

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87.9K Messages

2 y ago


@edjcas wrote:

When will i see an increase in my speed that your email stated today ? I am currently seeing the old speed and it does not allow your streaming to come online in a reasonable speed.

 


Have you tried power cycling your modem ?

New Poster

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3 Messages

2 y ago

I received the same email. Also curious about the time frame when we can expect the speed upgrade.

New Poster

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1 Message

2 y ago

I got same email. I’ve rebooted the modem several times. Still seeing old speed. Xfinity app still shows my 400Mbps subscribed speed. Should be 600 now.

New Poster

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2 Messages

2 y ago

Got same email, not seeing any increase yet either.  Time for a price increase too I bet

Paraniod

Silver Problem Solver

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3.7K Messages

2 y ago

In the West the upgrades should have already taken place I believe.

In the Central Division the Email is just advanced notice of the upgrade, unfortunately the Email doesn't give a date of vhen to expect it.

On the dsl reports site I've seen 24th Sept or sometime in October mentioned. Perhaps someone from Comcast could enlighten us?

Laurie

Contributor

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377 Messages

2 y ago

i am in sw florida and I contacted xfinity about when I would receive the new speeds and was told it would be September 24th for this area.
flaboy

Contributor

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105 Messages

2 y ago

@Laurie   --  I am also in SW Florida and I can't get past the frustrating phone tree to ask a simple question  I also tried the on-line chat which didn't work -- it's a robot that doesn't understand.  You were told September 24th.  Were you told any specific time to reboot your modem or do we just give it a go when we feel like it?

New Poster

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3 Messages

2 y ago

During the last speed upgrade, there was an email notification advising to powercycle your modem to get the speed jump. I'll just give it a go after work.

New Poster

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2 Messages

2 y ago

tried doing the power cycle a few times, and it didn't change anything.. still at about 409 down and 20 up.. not 600/20

ritchea

Regular Contributor

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129 Messages

2 y ago

I'm in Okeechobee, FL. Laughed at the email because it said our 150 would go to 200. We don't get 150 on Blast. When I checked on this at our local office ( a place I get excellent service), she said our area only gets 100 DL.
Maybe we'll get the 150 now. Will we even notice a difference? What we have works for us. It's just that we have been getting emails for years about what our service is, but, in fact, isn't.
Yes, I know. UP TO 150.
Logoner

Frequent Visitor

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7 Messages

2 y ago

I'm in the Atlanta area.  Try downloading the Ookley Speedtest app to your phone or computer and run it with your browser shut down.  I'm on the 150/10 tier of service and I regularly get 179 Mbps down and 12 up with my ethernet connected desktop.

ritchea

Regular Contributor

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129 Messages

2 y ago

@Logoner, yep. I use Ookla. I regularly get 95 dl (10ul) which is why I asked locally. Using ethernet. When we first got Blast, it was supposed to be 50 dl, but with our modem we seemed to get 75. When speed officially went to 75, ours stayed the same.
Logoner

Frequent Visitor

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7 Messages

2 y ago

Could it be that you have an old 10/100 network adapter??

john5246

Contributor

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26 Messages

2 y ago

It's a distaster for them trying to get people the speeds since msot people have no idea what cable they are using or if their NIC supports the provisioned speeds.

ritchea

Regular Contributor

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129 Messages

2 y ago

I appreciate everyone's help. These are all good points. After having checked my hardware (Qualcomm Atheros AR8161 PCI-E Gig Ethernet Controller and drivers, Archer C7 ac1750 Dual Band Gigabit router, and my Arris DOCS3.0 SB 6183 modem and its signals--all well within the recommendations), I went to my local Comcast office to find out if I needed their connections checked--even though my signals were good. That's when the agent told me that our local area only gets 100Mbps dl speeds. If you've had dealings with Comcast phone support, then you know they can and do give incorrect information. AFAIK, my local people tell me the way it is when they know. 

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