Hey user_9b5998! Thanks for reaching out and being apart of the Xfinity family. Are you able to find your network on any other device? Like a phone or maybe a tablet?
If smaller devices can find your network, your laptop may a lower range for it's wifi receiver.
There might be some RF interference from some appliance, device, lighting, between the Xfi and your laptop location. Smartphones will have a longer range than computers.
CCAntoine
Retired Employee
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1.4K Messages
4 years ago
Hey user_9b5998! Thanks for reaching out and being apart of the Xfinity family. Are you able to find your network on any other device? Like a phone or maybe a tablet?
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MNtundraRET
Gold Problem Solver
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5.9K Messages
4 years ago
If smaller devices can find your network, your laptop may a lower range for it's wifi receiver.
There might be some RF interference from some appliance, device, lighting, between the Xfi and your laptop location. Smartphones will have a longer range than computers.
(edited)
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EG
Expert
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111.6K Messages
4 years ago
Does it have a 5 GHz band capable WiFi adapter or is it only 2.4 GHz band capable ?
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