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Network upgrade work in my neighborhood causing internet to drop in and out randomly
Xfinity came to my neighborhood to do network upgrade work last week. Since then on all devices, internet will drop in and out for ~10+ seconds. It causes my video calls to be spotty, and causes me to disconnect intermittently from games that depend on internet. Websites will also interrupt while loading. It's the same regardless of whether I'm on wifi, or using an ethernet cable.
All my cords/devices are fine. It only started once this work in my neighborhood began, and has persisted even after it has finished.
How can I get in touch with the local team to investigate this issue?
Pls reference this resolved thread:
XfinityJanelle
Official Employee
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1.3K Messages
2 days ago
Hey @user_wjy3u1 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the network upgrades to your neighborhood. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
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107.5K Messages
2 days ago
@user_wjy3u1 @XfinityJanelle
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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