Visitor
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7 Messages
10G work in my neighborhood causing network/internet to drop in and out randomly
Xfinity came to my neighborhood on June 20th to do a 10G upgrade but has caused multiple problems because of it. My internet has been fine for two years since I moved to my new apt but all of sudden it goes to [Edited: "Language"] once they do their 10G work. Any device connected to my network experiences these issues when the network drops for 10-20 seconds. EX: gaming online, will cause my game to freeze and DC me in and out of a game. Discord/ Teams meetings my voice and peers voices cutout during the drops. Websites will buffer while loading up. These are just a few examples of what i've been experiencing on a day to day basis. The most annoying part is having techs throw the usually [Edited: "Language"] of "change your modem, ethernet cable etc".. DONE all of that still the same. I. dont think its a coincidence that this issue started the DAY they started their 10g work in my area. I called xfinity the other day and someone told me multiple people have reported similar issues in my area. They said we are currently sharing one hub for the area but we should be divided into multiple hubs. IDK if they put us on one hub because of the work they're doing or whatever but this is so annoying. Most likely will change internet providers within the next few days.
I just dont understand why xfinity does not let their customers know how long these 10g [Edited: “Language”] upgrades will take and how long we have to suffer through this.
Accepted Solution
Moown213
Visitor
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7 Messages
1 year ago
The solution that solved my issue was the following:
My local team from my area was contacted about my internet dropping randomly. They found that there was an issue with a node after the 10G work was completed. The problem was corrected by their team. After the work to fix this node was done, they monitored and reported no issues from it. This seems to have stopped my problem.
I hope anyone who reads this within the Xfinity Forum community can relay this info to their local xfinity team/ support. Hopefully this can also fix any internet drops you've been experiencing.
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XfinityAdrienne
Official Employee
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1K Messages
1 year ago
Hey there, u/Moown213! I am sorry to hear about the experience with your services since the 10G upgrade, it certainly should not be the case. I would like to work with you dive into the account together.
Will you please send our team a direct message with your full name and full address?
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• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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XfinityAmira
Official Employee
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3.9K Messages
1 year ago
@Moown21, I'm delighted our local team was able to resolve this area issue for you, and thanks for letting us know the connection is now solid on your end. Please be sure to create a New Public post for any future issues or concerns.
Thanks for being the best part of Xfinity.
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EG
Expert
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107.8K Messages
1 year ago
@Moown213 @XfinityAdrienne @XfinityAmira
Please share with the community as to what the solution was for this issue. Thank you !
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hungonfortheride
Visitor
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1 Message
1 year ago
I have had this problem for over a year, and it continues to get worse. I work from home and will be in the middle of working on a document and get a message that says my connection has been lost, then in about 10 seconds, "you are reconnected." I have paid for the top tier of internet service for over two years [Edited: "Inflammatory"]. Then, I received a message this week that says there will be intermittent interruptions over the next few weeks. So, does that me I should expect MORE interruptions? Their competitors are coming out with 5G for 30-40 bucks a month for new customers. Where's the benefit to those that have been loyal despite the constant issues and paying over 100 bucks a month?
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