S

Visitor

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4 Messages

Wed, Sep 15, 2021 6:34 PM

Need 2nd IP address PLEASE HELP

Hello, I am using a modem that has 2 ethernet ports and I need a 2nd IP address to connect my PC and Router at the same time. I have connected support and have read rate card and I need help adding to my plan

This post was escalated on September 15, 2021 by EG

Responses

Visitor

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4 Messages

1 m ago

Good luck. They have removed this option for the most part, but occasionally I’ll hear of them relenting and giving it to someone. 

Visitor

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4 Messages

1 m ago

EG

Expert

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89.6K Messages

1 m ago

@Scotty2C 

They are phasing it out but I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. We've seen cases here where they have been able to get this accomplished for customers even when it is not listed in their rate cards, YMMV. You should get a reply here in your topic. Good luck !

Visitor

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4 Messages

@EG

you are the best! thank you! 

Official Employee

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199 Messages

Hi @Scotty2C , I can take a look to see if this option is available in your area. We have phasing this feature out as mentioned but I would be happy to look into this. Can you private message me your name and address? 

To send the requested information:

  • Click "Sign In" if necessary

  • Click the "Peer to peer chat" icon or https://comca.st/39bhWBS

  • Click the "New message" (pencil and paper) icon

  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support"

      there. As you are typing a drop-down list appears.

  • Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line.

  • Type your message in the text area near the bottom of the window

  • Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
EG

Expert

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89.6K Messages

@Scotty2C

My pleasure ! Good luck ! 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Official Employee

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439 Messages

Hey there, @Scotty2C, thanks for reaching out through Xfinity Forums! We would be happy to help with your IP addresses and rate codes. You have reached the right place to confirm if this can be added to your plan. We will need to take a look at your account details. 

 

Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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