Visitor
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1 Message
Motorola mb8600 loosing connection
Our modem is constantly loosing connection with xfinity. When I call in the customer support seems absolutely clueless. Is there someone here that can help me adjust some settings or something to get this resolved!?
XfinityJanelle
Official Employee
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1.5K Messages
3 years ago
@Sheilamb1010 Thank you for reaching out on the Xfinity Community Forums. We are happy to help where we can. Modem settings on customer owned modems are typically supported by the manufacturer such as Motorola. We can troubleshoot your connection. Are you seeing any issues with speed?
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EG
Expert
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110.3K Messages
3 years ago
Please start here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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