S

Visitor

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1 Message

Wed, Aug 3, 2022 11:20 PM

Motorola mb8600 loosing connection

Our modem is constantly loosing connection with xfinity. When I call in the customer support seems absolutely clueless. Is there someone here that can help me adjust some settings or something to get this resolved!?

Official Employee

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214 Messages

13 d ago

@Sheilamb1010 Thank you for reaching out on the Xfinity Community Forums. We are happy to help where we can. Modem settings on customer owned modems are typically supported by the manufacturer such as Motorola. We can troubleshoot your connection. Are you seeing any issues with speed?

EG

Expert

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95.1K Messages

13 d ago

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