Visitor
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1 Message
Motorola MB8600 Is Dropping The Connection Often
For at least 4 plus weeks now I have been having issues with my cable modem (Motorola MB8600) dropping the signal/connection from Xfinity. A reboot works but sometimes only for an hour or less & occasionally if I'm lucky for a couple days. The line was replaced with a brand new one when I first hooked up service here a little under 2 years ago & more than likely not the issue. I did upgraded plan recently & had not run into any connection issue before that. I am currently on their
"Gigabit Internet Plan
Download speeds: up to 1200 Mbps
Upload speeds: up to 35 Mbps"
My previous plan was
"Performance Plus w/ Speed Increase Extreme Pro"
Any idea what I could try to do to resolve the issue or what may be causing it? Xfinity support is impossible to deal with & I was hoping I could save some time by posting here & looking into it so I can then call them with more info in hopes of speeding up the fix if it is on their end.
EG
Expert
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110.7K Messages
4 years ago
Please start here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
(edited)
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CCMike1
Official Employee
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933 Messages
4 years ago
Hi there @user_2baf64, Thank you for reaching out. I know how important it is to look into your connection issues you’ve been experiencing. Thank you for sharing all the above information.
If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
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EG
Expert
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110.7K Messages
4 years ago
@user_2baf64
Please post the requested info from that link that I gave you here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
@ComcastMikeH
Please post any possible solutions for the issue here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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user_a70ef4
Visitor
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1 Message
4 years ago
Is there any solution for this? Or if I am experiencing the same issue (EXACTLY the same issue - including modem make and model), should I be contacting support directly as well?
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sfbenjamin
Visitor
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3 Messages
4 years ago
I am also experiencing this issue ever since switching from the XB6 to my own, brand new, Motorola MB8600. Tech has come out and changed line from pole to house. Worked great for half a day. Now back to the same dropping internet issues. Totally random. All devices.
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user_550b63
Visitor
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1 Message
4 years ago
I am having similar problems! My connection seems to last from days,hours minutes! It is all over the board! Any suggestions? When I log into the modem, the error code page is no longer available
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