Visitor
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1 Message
Micro outages
I have been experiencing repeated micro outages for about a year now. It took a while to diagnose this as the problem but now it is very apparent it is the issue (in the past I thought it was my VPN to work but in fact it is the micro outage that disrupts the VPN connection). I cannot get through on the phone or through the chat function because the diagnostic tests show I have Internet and there is no local “outage”. By the diagnostic tests fail to pick up repeated micro outages. I need a technician to come out to check noise and signal leveles.


EG
Expert
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115.7K Messages
2 days ago
First. Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityJeff
Official Employee
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603 Messages
8 hours ago
Good morning @user_qiz62w, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. As someone that works from home I can understand the need for a reliable connection, and you have come to the right place for assistance with this issue. Have you checked the cable going from the wall into the modem to make sure it is nice and tight, and remove any unnecessary splitters?
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EG
Expert
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115.7K Messages
8 hours ago
@user_qiz62w
Did you have a chance to see if any of those tips apply ?
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