Visitor
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2 Messages
MB8611 can only reach about 1/3 (300 Mbps) of the speed I paid for (900 Mbps)
I already contact Comcast twice in the past 6 months. And Technician also came out twice to confirm my line can reach 1Gbps. However, my MB8611 still only reaches around 300 Mbps with both thru my router or direct PC connection to the modem. My Pwr is between 6 to 8 dBmV. SNR is between 36 to 38 dB. I search on the forum and it seems that someone solved this issue by loading the correct boot file. Could someone help to check my modem if it is loaded with the correct boot file?
XfinityJohnG
Official Employee
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1.9K Messages
3 years ago
Thank you very much for reaching out to us here @user_6f46da. I would be happy to ceck on that bootfile from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://comca.st/3LqDtsl
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_0d57e7
Visitor
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2 Messages
3 years ago
Having the same issue with the same modem mb8611. Paying for 900 MBPS and only getting 300 MBPS. Did you get your issue resolved?
(edited)
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user_9c78bd
Visitor
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2 Messages
3 years ago
Also have MB8611....paying for 1.2 Gbps and only getting between 300-400 Mbps.
Also interested if you had any luck getting this resolved.
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user_f17ee0
Visitor
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2 Messages
3 years ago
i also have a MB8611 run with cat 8 that will only pull 300 mbps on the 1200 plan
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