adoro We truly appreciate you trying those steps! I know how important it is to have the right speeds as I rely on my connection for work. I would like to take a look at your connection on our end to help with troubleshooting. Can you please send us a Direct Message?
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_r5zwfl
3 Messages
2 months ago
This is also happening to me
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user_r5zwfl
3 Messages
2 months ago
This has been the case for a couple of days
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XfinityMartyR
Official Employee
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1.3K Messages
1 month ago
2
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