Visitor
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2 Messages
Local Seattle Server dropping over 90% of all packet traffic
For the past year (honestly longer), a local Seattle Comcast server has been dropping over 90% of all packet traffic (be-301-arsc1.seattle.wa.seattle.comcast.net / 2001:558:a0:1e0::1). The hop after that server (2001:559:7bd::1166) drops over 70% of all packet traffic. It is clear that this is impacting my connection significantly. I work from home, and I only work through video calls. My connection drops every 10 to 15 minutes, and my ping times are horribly inconsistent, frequently spiking to 3000+ms randomly. Every time I contact Xfinity/Comcast directly, they tell me they will get engineering to handle it. I have done this 6 times over the past year. The server is clearly not functioning well, and this is impacting all traffic that passes through the server. If I ping a server hosted north of me (in Canada, for example), I don't have any problems with packet loss or ping times, but I don't get to choose to route my primary connection through somewhere else that isn't a horribly-functioning Comcast server.
At this point, I really don't know what to do, and I don't have any other broadband options at my address. This is impacting my livelihood, and I need it fixed.
XfinityFrank
Official Employee
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903 Messages
2 months ago
Hi there @Aniyoshi! Thanks fore reaching out to us on the Community Forum. We would certainly be happy to check into this connection issue to see what we can do to help. We know how important a reliable connection is all the time, but more so when working or studying! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to get started. Thanks!
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Wilbos
11 Messages
1 month ago
Having the exact same issue for awhile and just started using pingplotter which traced 93% packet loss to be-307-arsc1.seattle.wa.seattle.comcast.net
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user_2m566h
1 Message
1 month ago
I have this exact same issue and customer support was unable to assist. Thinking of switching ISPs. What other options do we have?
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EG
Expert
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105.7K Messages
1 month ago
This is the right board..... Wonder how the other posters are making out ?
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user_5d0e57
1 Message
1 month ago
Sounds like I'm having the same problem. Have had 2 separate Techs show up to work on it. Even a "quality assurance" guy follow up on site. They say all is good, but I have repeated drops in signal. All routers have to reboot. Videos calls dropped. Not workable. Abysmal customer service. Not sure what to do anymore. Seems like the only solution is changing service.
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Wilbos
11 Messages
1 month ago
There have been similar reports regarding Sacramento, Atlanta, and Memphis servers. No one has a solution. The more people who speak up with the same issue the better so it actually gets escalated. The spiking does not majorly affect services with stream buffering (because buffering) but is very apparent in video calls and live service/online games. Every single one of my work meetings is video chat.
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Akuleid
1 Message
1 month ago
I'd like to report the same in the Atlanta area. Ongoing since early/mid July. Multiple short-duration full disconnections per day. Sometimes longer (20-30 minute) sessions of intermittent disconnections. I can confirm that these are not localized at our house, between the modem light not changing, and also being in contact with other people in completely different areas simultaneously experiencing the same issue. These are extremely disruptive to anything live service such as gaming or voice/video meetings as they cause immediate disconnects.
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user_bz540q
1 Message
25 days ago
I'd like to report it in Portland, OR. The funny thing is when i hit a speed tester, I start a 1mb/s with packet loss and then it slowly cranks up to the speeds I should be getting. If i wait 10 minutes and speed test again, the exact same thing happens. THIS HAPPENS ON EVERY SPEED TEST EXCEPT FOR COMCASTS. It seems pretty clear to me that comcast is throttling 98% of my bandwidth until it detects a speed test and then it cranks the speed up. This pattern of responding to load totally [Edited: "Language"] me for work, gaming, etc
(edited)
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user_4j5vnh
1 Message
11 days ago
Having the same problem. Last three months been constant drop outs. Ping plotter shows be-36111-cs01.seattle.wa.ibone.comcast.net with 60% packet loss.
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