Local Seattle Server dropping over 90% of all packet traffic

I did this two days ago, and my connection was rerouted through an IPv4 address to that particular Seattle server, which resolved the problem for about 36 hours.  My connection is now routing back through the IPv6 address, and the problem has returned.  I also was transferred between 8 different agents over 3 hours in a chat.

@XfinityFrank​ pingplotter shows I connect to the Federal Way server just fine but between the Federal Way to Seattle server is where the 90%+ packet loss is happening so it is not a local issue. Testing shows the IPv4 connection is stable but the packet loss happens over IPv6 at the Seattle server. How do we get the server fixed?

@Wilbos Thank you for connecting with us about your server concerns. We are happy to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

Multiple people all reporting a server issue does not prompt an action or warrant some initiative? This is an issue that should be escalated instead of splitting consumers who are reporting the same exact thing

Hello @Wilbos, thank you for taking the time to reach out on social media.  I understand your concern with the connection, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Further testing shows it is an ipv6 server issue which exactly in line with the original poster. How do we get the server fixed?

@user_2m566h Thank you for connecting with us about your server. We are happy to help. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

@EG​ No solution yet through support

@user_5d0e57 Welcome to our community forum! Thank you for reaching out so we can figure out what's going on with your Xfinity internet connection. Since you've already had technicians out there to troubleshoot, I'd like to investigate this further.

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

Hello user_4j5vnh, thank you for checking out our Forum for help. Are you seeing this issue present across all of your devices or just a specific device? I want to make sure we get started on the same page and work from there. What troubleshooting steps have you taken on your end? That way we can avoid repeating anything you've tried already.