Visitor
•
3 Messages
Lag Spikes Impacting Gaming - WinMTR Test Inside
Hello - I’m experiencing some latency issues and ran a session of WinMTR. I used the IP address of a video game (206.16.119.21) and ran the test while I was playing it.
Am I correct in interpreting that the spikes (Wrst) latency are occurring right at my modem? I’ve already tried a number of basic troubleshooting steps with my modem and think it may have to be replaced.
Any assistance anyone could provide would be greatly appreciated. Thank you.
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|---|---|---|---|---|---|---|
| 10.0.0.1 - 0 | 597 | 597 | 0 | 0 | 6 | 0 |
| 172.20.23.67 - 0 | 596 | 596 | 8 | 21 | 1883 | 10 |
| po-63-rur302-lancaster-pa-pitt-comcast-net - 0 | 596 | 596 | 8 | 20 | 1899 | 10 |
| po-300-xar02-lancaster-pa-pitt-comcast-net - 0 | 596 | 596 | 8 | 21 | 1883 | 14 |
| be-113-rar01-lancaster-pa-pitt-comcast-net - 0 | 596 | 596 | 8 | 19 | 1883 | 10 |
| be-34-ar01-mckeesport-pa-pitt-comcast-net - 0 | 595 | 595 | 16 | 36 | 2566 | 20 |
| be-31621-cs02-pittsburgh-pa-ibone-comcast-net - 0 | 596 | 596 | 17 | 29 | 1892 | 19 |
| be-4113-pe13-ashburn-va-ibone-comcast-net - 0 | 596 | 596 | 26 | 37 | 1901 | 28 |
XfinityJustinM
Official Employee
•
442 Messages
20 hours ago
Greetings @Strithor, we can take a closer look at your network health on our end. We'll determine the next best steps from there! Just send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. 👍
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
(edited)
1
0
EG
Expert
•
115.1K Messages
7 hours ago
First. Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
0
0