Regular Visitor
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6 Messages
Jump in usage
In July my usage was 400gb, about normal. Starting in August usage jumped to 900gb and has gone from there. In January I was warned that I would be charged for exceeding my data usage. I have the same number of devices but do not know what could be causing the jump.
I have other usage issues but never seem to see a concrete answer on what is wrong.
Any help would be appreciated.
XfinityJustinC
Official Employee
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920 Messages
4 days ago
Hello, @jimnew thank you for taking time to create a post. You've reached out to the right place for support in regard to your data question. From experience, I know once the option to check specific device information for data usage it has been harder to pinpoint when ther are increases.
I'm sure you may have already reviewed this great article on our website or the great Xfinity Forums knowledge base: https://www.xfinity.com/support/articles/data-usage-plan.
From experience the main increases that I seem to notice are if I have any Apps or programs running in the background on my devices I'm not aware of. When streaming if I'm watching a higher resolution like 4K content that takes more data. And the other option I can think of is if there is an unknown device connected to your home network (but sounds like you don't see any difference in devices connected).
I would be happy to check in the back end of our system to ensure there aren't any unknown devices connected. Please let me know at your convenience.
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