Visitor
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10 Messages
Jitter and Bufferbloat problem
Hello,
I would like to report ongoing internet stability issues with my Xfinity connection.
Although the download and upload speeds appear normal, I am experiencing significant jitter, latency spikes, and bufferbloat, especially during gaming and real-time applications. When running bufferbloat and latency tests, the connection shows instability and inconsistent performance.
The issue affects:
Online gaming
Voice communication
Streaming stability
General network responsiveness
I have already tested multiple devices and connections, and the problem appears to be related to the network quality rather than device performance.
I would appreciate it if this issue could be escalated to a technician or network specialist to check:
Signal quality
Node congestion
Upstream latency
Packet loss/jitter
Bufferbloat under load
Thank you for your assistance.
George1_
Visitor
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10 Messages
3 months ago
Jitter is 39.2 and it should be below 5 ms. Average latency should be below 20 ms. The connection is unstable and I’m experiencing dropouts. I can’t do anything with this internet. Please take action and fix the internet connection.
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EG
Expert
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119.9K Messages
3 months ago
What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
What is the exact make and model number of the modem / gateway device ?
Is this with a WiFi connection ?
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EG
Expert
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119.9K Messages
3 months ago
@George1_
Did any of the tips apply ?
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George1_
Visitor
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10 Messages
1 hour ago
After three months of calling and having countless technicians come out, they finally concluded that the problem is with the node and the cables coming from the node.
They told me that this is a “temporary line,” but apparently that temporary line has been there for 15 years.
Can someone please help me get this escalated to the right department? Is there any way to have someone from Xfinity come out and replace or upgrade the node and the cables connected to it?
I’ve been dealing with this for three months and have already had multiple technicians come out, but the problem still hasn’t been resolved. I would really appreciate any help getting this escalated to someone who can actually address the issue.
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