Visitor
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4 Messages
Jitter and Bufferbloat problem
Hello,
I would like to report ongoing internet stability issues with my Xfinity connection.
Although the download and upload speeds appear normal, I am experiencing significant jitter, latency spikes, and bufferbloat, especially during gaming and real-time applications. When running bufferbloat and latency tests, the connection shows instability and inconsistent performance.
The issue affects:
Online gaming
Voice communication
Streaming stability
General network responsiveness
I have already tested multiple devices and connections, and the problem appears to be related to the network quality rather than device performance.
I would appreciate it if this issue could be escalated to a technician or network specialist to check:
Signal quality
Node congestion
Upstream latency
Packet loss/jitter
Bufferbloat under load
Thank you for your assistance.
Accepted Solution
EG
Expert
•
118K Messages
15 minutes ago
What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
What is the exact make and model number of the modem / gateway device ?
Is this with a WiFi connection ?
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George1_
Visitor
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4 Messages
26 minutes ago
Jitter is 39.2 and it should be below 5 ms. Average latency should be below 20 ms. The connection is unstable and I’m experiencing dropouts. I can’t do anything with this internet. Please take action and fix the internet connection.
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